WARNING: Dension not compatible with Nano
12-29-2005, 09:00 AM
#1
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WARNING: Dension not compatible with Nano
Just wired up a Dension IceLink Plus with dock cable to my 01.5 S4. I go to plug in my ipod Nano, and it didn't work. I called Dension and the tech support guy blames it on a faulty icelink.
I get a replacement kit sent days later (I had to pay shipping), install it. Same thing happens, no Nano compatibility.
Now the tech says, "it might be the Nano, try a regular ipod". I plug in my friends ipod and it worked perfectly. Now the tech blames it on my Nano's "faulty audio output". So I try my girlfriend's nano (a different batch #) still no Nano compatibility.
They say it is compatible with Nano- It isn't. Beware!
Now all they want to do is give me my money back. What about all the time it took to install the kit?
Does anybody have an Ice-Link that works with their Nano??
I get a replacement kit sent days later (I had to pay shipping), install it. Same thing happens, no Nano compatibility.
Now the tech says, "it might be the Nano, try a regular ipod". I plug in my friends ipod and it worked perfectly. Now the tech blames it on my Nano's "faulty audio output". So I try my girlfriend's nano (a different batch #) still no Nano compatibility.
They say it is compatible with Nano- It isn't. Beware!
Now all they want to do is give me my money back. What about all the time it took to install the kit?
Does anybody have an Ice-Link that works with their Nano??
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12-29-2005, 09:50 AM
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Send it back and wait.
Maybe purchase it through one of their dealers, and approach the dealer with the issue and let them follow up with Denison. I noticed Best Buy is one of their dealers. Getting someone's attention at Best Buy should be easy enough, and if they make a call to Denison suggesting the product does not work as advertised, I would think that Denison would be VERY interested in resolving the issue quickly rather than putting a relationship with that customer at risk.
12-29-2005, 10:10 AM
#10
Return it. It's a cheap item that didn't work. at least they are not giving you trouble.......
returning it.
How long did it really take to install?
If it were me, I would have plugged it in, tried my Nano, realized it didn't work and pulled it out.
The whole deal should have taken you 1/2 hour maybe?
Did you run a bunch of wires before trying it?
How long did it really take to install?
If it were me, I would have plugged it in, tried my Nano, realized it didn't work and pulled it out.
The whole deal should have taken you 1/2 hour maybe?
Did you run a bunch of wires before trying it?
