I posted about intermittent failures of my soft close doors in another post. Other people have also reported this issue with their Q7. After a month at the dealer and a regional engineer looking at the problem, replacing the wiring harness in the driver's door etc. I took the car back. Two weeks later they mail me the paperwork and the diagnosis is......"system operating within design parameters. Operator error seems to be the cause."

At at no point did anyone say "here's what you're doing wrong" or " this is how you make the system work all the time." I've had soft close doors on multiple cars and am quite familiar with how the system works. I have asked Audi of America to contact me. The problem started after they replaced the driver's door soft close switch BTW.

If they fixed it that is fine or they need to tell you what you are doing wrong.

If not it is is time to start the Lemon Law process. Then they will either fix or buy the vehicle back.

Definitely not fixed!

Good advice. I'm in the process.

Don't remember the brochure saying "Extra cost feature. Works 70% of the time."

There are a couple of other people on the forum with the same issue that haven't gotten a fix. . I have contacted AoA to see if we can get this resolved. I've had this system on several other cars and never had an issue.

The whole "operator error" BS smacks of avoiding liability.

You, unfortunately like many others, don’t seem to think that location is important but in California the lemon law my only be applied if the issue is a safety concern that causes loss of use. Your state may be different but loss of use due to the doors not closing softly is going to require a really creative attorney.