Good and Bad Dealer Experience in 1 month
#1
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Location: Cypress, TX
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Good and Bad Dealer Experience in 1 month
I just wanted to say that I have seen both ends of the spectrum in the last month as far as a great dealer experience and a realy bad dealer experience. I live in Houston, TX and found my CPO 2008 Audi TT at DFW/Audi. I made the deal on the car over the phone and flew to Dallas to pick it up. My sales person (Maurice, I highly recommend him) picked me up at the airport. When I got to the dealership they had my car ready, I test drove it and finished the paperwork. That experience ranked as one of the best I have had, as far as buying a car. The car was better than expected. Two weeks later I have an issue with the car. I take it in for service here in Houston. I make the HUGE mistake of taking it to Audi of West Houston. First impression everything went well, that afternoon I get a call telling me that they are not going to cover the work that needed to be done under warranty. I spend 2 days fighting with them and making phone calls, including one to the DFW dealer who was bending over backwards to try and help me. I also could not believe how filthy the loaner Audi was that Audi of West Houston put me in. I just wanted to give everyone a heads up to stay away from Audi of West Houston.
#5
I took my car in to make an appointment at Audi West Houston and was greeted
by a snot nose kid who looked like he just got back from a rage party. I was unimpressed.
I ended up taking the car to Millenium Audi and working with Mike Farrell. The experiences have been great.
I ended up taking the car to Millenium Audi and working with Mike Farrell. The experiences have been great.
#6
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Re: I took my car in to make an appointment at Audi West Houston and was greeted
Yes that sounds like Joshua Bryant. Definitely an "F" in customer service.
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#8
Which Dallas Dealer?
I made the same trip for my RS6 last summer - University Audi in Dallas. They are corporate sister to Millennium and since I work in The Woodlands I have been using them. I used to use Don McGill (Gerald Poole was my mechanic there - highly recommended) but haven't been there since they moved across I-10. As SAF said, Mike and Kevin have been great to work with so far.
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