Joe

Hi,

In case anyone is interested in my ongoing saga, I send A of A a letter yesterday detailing the issues I've had with my TTQ since March. (Those who've hung around the forum are probably already aware of my issues with the car). The A of A letter is so long that I'm not going to post it here, but if anyone is curious, this is what I'm sending to my dealership, New Country Audi (of Greenwich CT). I actually addressed it to the general manager by name, along with a copy of that letter...

If anyone on this forum is considering a purchase at New Country, I'd say you should think about it VERY carefully.

Dear New Country Audi:

I am writing our of courtesy to make you aware of and provide you with a copy of a letter I recently sent to Audi of America regarding the troublesome TT Quattro I purchased at your dealership in November. I have been frustrated with my experience with your staff and this car from Day One, but feel it is only fair that you be aware of any correspondence that is taking place.

I originally came to New Country (then Pray Audi) because I knew that you were the highest volume dealership in the US (and consequently receive a large allocation of cars), and because I had read that your service staff was trained accordingly to the dealership's status. Little did I know at the time that I would be treated like a mere drop of water in the ocean by your sales staff from the moment I left a deposit check, or how frequently I would require the assistance of your apathetic (and questionably competent) service technicians in dealing with a car that has had electrical problems practically from the day of delivery.

I expect that you will soon hear from Audi of America regarding my ongoing issues. In the meantime, should you desire more information about my experience, I can be reached at work at (203) 391-2720. It is unfortunate that this situation has left me so deeply displeased, but I sincerely hope that you will devote effort to ensuring that other customers do not endure the ongoing frustration, disappointment, and inconvenience that I have encountered.

Most sincerely,

Joseph Marranca III

bobbyH

Good luck Joe. I hope in the short term all of your issues are addressed and in the long term they begin to cultivate a better relationship with you. I also hope I won't encounter the same type of attitude at my dealer in Danbury. My first service is next week!


Thanks again for the posts and good luck.

OTOF

no problems with the car in almost a full year. So, no experience with them when you have a complaint. P.S. Good coffee and doughnuts on Saturday mornings.<p>

BZ

getting better customer service all around.

Hope everything works out.

BZ<p><a href="http://www.auditt.org"><img src="http://pictureposter.audiworld.com/AudiWorldPics/2000/bz_sig_1.jpg" border="0">
AudiTT.org</a>

Foamboy

I've only had my car for a week...I bought a Denim Blue/Black 180Q coupe with 6500 miles. It's never had a license plate on it so I need a plate holder installed and I also need them to pull the stereo to see the serial # so I can get the radio code (didn't come in the paperwork that I got). That's all I need...no big deal.
Well there are 2 dealers here in Seattle. I've called each to see if they can help with this simple matter. The first one seems to be full of angry bitter mechanics who have no time to talk let alone help. And the 2nd one took 4 phone calls and about 12 minutes of 'crappy Manhattan Transfer music on hold' time until I got to talk to their equally angry & bitter dude. Of course they have no time for the next 2 weeks.
Wow!...If I were a mechanic I think I'd enjoy the fact that I had a job working on great cars. I mean after all you could be changing oil on Daewoos or something.
I've had an Integra for the last 6 years and the Acura service departments are great. Audi should study and imitate them.
Good luck on your problems...I think you'll need it.

jdan

Which dealers.

Mail me off forum if you prefer. I want to avoid the bitterness.

dan
North Bend, WA
00 180QC silver/ebony

Lone Starr (Ivan)

On the other hand it is really friggin stupid that someone at the port or the dealership lost your radio code card. They ship with the car, in a plastic bag in the hatch.<p>Ivan
<i>Jacksonville, Florida<i>
<img SRC="http://www.geocities.com/y2ktturbo/tinytt.jpg" BORDER=0>
"Zorro" 2000MY, 180hp, Fronttrak, Silver/Ebony, MKII suspension, spoilTT
K&N, Garmin EMap GPS, Audi "mask", Cobra R/D

BillK(n)

He said he bought it with 6500 miles on it, so obviously either the first owner didn't supply the radio code (which isn't needed unless you disconnect the battery anyway...)

bobbyH

Thanks Denny!