hagemeyp

Last night I picked up my 2001 ttrq. It was getting new lock cylinders and paint after some mf*cker tried to steal it.

Anyway onto my gripes!

- the driver's door does not open from inside or outside
- passengers side window switch does not work
- 7" scratch on the hood that goes down to metal

Any suggestions on how to deal with PM?

Bluto

My reco is to go to Jack Daniels

TheBeasTT

Try Town Motors in Englewood

JustJeff

On the top, follow the gray foam/cable to where you see the small white nylon catch that is near the end of the cable with a hook on it.

They hooked the end into the door latch, but didn't secure this white nylon piece into the door panel.
This allows the cable to move freely, and not be pulled back when you use the latch.

They need to remove the door panel and secure this piece.

I know, it happened to me the first time I removed my door panel

<img src="http://home.btclick.com/kevinst/tt/door/doorinternal.jpg">

KD

Johnny Walker has 12 years experience

TTiTTie

The guys at Audi Mendham and Audi Bernardsville are quite meticulous! I like them a lot, but I'm so damn close to Paul Miller that it makes it tough to head over there!

christopherjs

Scratch on driver's door, down to primer:
<img src="http://www.tildewave.com/gallery/albums/pisspoorservice/img_1347.sized.jpg">

Scratch on rear driver quarterpanel:
<img src="http://www.tildewave.com/gallery/albums/pisspoorservice/img_1349.sized.jpg">

After first re-paint, fingerprints and marks all over clearcoat:
<img src="http://www.tildewave.com/gallery/albums/pisspoorservice/img_1363.sized.jpg">
<img src="http://www.tildewave.com/gallery/albums/pisspoorservice/img_1398.sized.jpg">
<img src="http://www.tildewave.com/gallery/albums/pisspoorservice/img_1407.sized.jpg">

I'm going back a third time next week for them to send my car to their other body shop. After the second repaint there's a significant amount of dust under the paint. (no pics since camera doesn't pick it up too well)

Absolutely ridiculous.

christopherjs

<a href="https://forums.audiworld.com/tt/msgs/646122.phtml">My first (poor) service experience </a>

<a href="https://forums.audiworld.com/tt/msgs/755631.phtml"> Need help. Service replaced window motor only to break it more</a>

There's a lot more, but I don't feel like typing it all up right now. :-)

christopherjs

I've had a similiar experience w/ Town Motors, see my "Noooooooo!" post on this thread.

If possible get them to pay to have it fixed at a shop of your choice. I've yet to resolve my problems.

hagemeyp

I took it back today and talked to the service manager. They're fixing everything, gave me a loaner, and credited the repair costs(at my insistance). I'll pay them when the damages are fixed to my satisfaction