Read this before you buy anything from the Racestore...
01-09-2002, 05:53 PM
#1
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Read this before you buy anything from the Racestore...
Just to give everyone a head's up. I purchased a TT hardtop from the Racestore in late November / early December. Ralf promised me it would ship a number of times but it did not.
He finally left me a voice mail saying it had shipped on December 28th. He did not provide the shipper's name or waybill number as I had requested.
The Racestore was closed from Dec. 31st through Jan. 4th. When I hadn't heard anything by January 7th, I called him again and left a voice mail - no response. I left another voice mail again on the 8th - no response. He answered the phone on Jan. 9th and promised to fax me the waybill information and call me back. He did neither.
Based on seemingly good reviews of the Racestore and a price break from Ralf I paid for my hardtop with a check. Something I certainly regret now.
Maybe Ralf will have a good explanation and if he does I'll be the first to post a retraction but as of now he is unresponsive and there is no good explanation of why my hardtop is not in my hands or I at least should have a tracking number and all of the information concerning the transaction.
If anyone else has had a similar experience I'd appreciate an email to let me know the final outcome.
He finally left me a voice mail saying it had shipped on December 28th. He did not provide the shipper's name or waybill number as I had requested.
The Racestore was closed from Dec. 31st through Jan. 4th. When I hadn't heard anything by January 7th, I called him again and left a voice mail - no response. I left another voice mail again on the 8th - no response. He answered the phone on Jan. 9th and promised to fax me the waybill information and call me back. He did neither.
Based on seemingly good reviews of the Racestore and a price break from Ralf I paid for my hardtop with a check. Something I certainly regret now.
Maybe Ralf will have a good explanation and if he does I'll be the first to post a retraction but as of now he is unresponsive and there is no good explanation of why my hardtop is not in my hands or I at least should have a tracking number and all of the information concerning the transaction.
If anyone else has had a similar experience I'd appreciate an email to let me know the final outcome.
01-09-2002, 07:25 PM
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Cancel the order! Contact your credit card company to refund you the money!
Does Stratmosphere have the hardtop? If so, get it from them, they've got great customer relations.
01-10-2002, 03:37 AM
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Ralf will make things right...I had a similar problem too
although it was for items that cost considerably less (brake rotors).
I had a similar string of unreturned calls and emails, as well as "promises" that the rotors shipped. Well, in the end he explained what caused the delay and made up for it w/ a few free trinckets.
Not defending him here, and I'm sure it is no consolation to you, but he will come thru.
I had a similar string of unreturned calls and emails, as well as "promises" that the rotors shipped. Well, in the end he explained what caused the delay and made up for it w/ a few free trinckets.
Not defending him here, and I'm sure it is no consolation to you, but he will come thru.
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01-10-2002, 04:39 AM
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Never had a problem with many transactions.
The hard top is a very difficult item to ship with a laden equivalent of 300 lbs. The service of the independent shippers is notoriously shoddy.
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