Issue when running an Auto-Scan
 

I get the following issue from time to time when running an Auto-Scan - usually occurs when I'm around 1/2 to 2/3 of the way through the scan.

https://img829.imageshack.us/img829/2610/vcdsfault.jpg

FWIW the issue has occured when scanning multiple cars, not just the one.

To fix the issue, I need to remove and reconnect the cable.

FWIW here are the details on the cable itself:

https://img94.imageshack.us/img94/213/vcdsok.jpg

I think this has been happening since a firmware update was applied to the cable (or a new version of VCDS was released). I don't use the cable every day so it is a little hard to pinpoint exactly.

I should add that I am running VCDS release 11.11.4 x64 on Win7 Ultimate 64 bit.

Any insights from our friends @ Ross-Tech?

May I know where you purchased your interface? May I have the serial number?

Interface was purchased direct from the Ross-Tech online store.

Will have to come back to you in the next day or so with the serial number.

That is strange behavior... as a registered user who purchased direct from us, my suggestion is that you be in the car, with the laptop and a cell phone. Call our support line. Problems like this are not fee based...

Maybe there is something amiss with the interface supplied.. It does happen from time to time.

It could well be another app on the computer messing with the port.

Seems this problem might have sorted itself out.

I uninstalled VCDS v 11.11.4 and removed the driver package. I then downloaded VCDS v 11.11.5 and installed it and the driver package and have not had an issue since (have done a couple of autoscans since).

Thanks for the assistance Ross-Tech (great service as always) - will update the thread if there is any more issues.