question regards testing the connection..
 

When I do the test it comes up with

Com Port Status: OK
Adaptor Status: Found and ready...
Fast-Synch Compatible: NO

is there anything I should disable on my laptop, ..

What kind of Interface (cable) are you using?

Re: question regards testing the connection..
 

I use the one for serial port...

Yes, it's obvious that you're using a serial cable...
 

The question is what kind?

One of ours? If so, which one?

-Uwe-

Re: Yes, it's obvious that you're using a serial cable...
 

I have upgraded laptop with no serial port but it came external USB to serial device.
The VagCom interface I believe is not from you I bought about two years ago of guy who was selling it, he mention he bought from Ross, but looking at the pictures on their website is different, it worked fine until I changed the laptop.

See our FAQ:
 

We have had poor results with most commonly available USB<->RS-232 converters,
therefore USB&lt;-&gt;RS232 converters are "Not Supported."<ul><li><a href="http://www.ross-tech.com/vag-com/faq_1.html#USB">http://www.ross-tech.com/vag-com/faq_1.html#USB</a</li></ul>