I called Irish Mike's yesterday and here is what happened....
 

I asked for the General Manager, his name is Mark. I said look Mark you guys have now seen my car 4 times. The first time for the original oil problem. You fixed that problem and I drove away with 2 problems. My car has now been in 3 times over a period of 1 month to have these new problems fixed and each time I drive away with my car in the same state.

I said I'm done bringing my car in to let your shop worker's play games on it.

He said all we did was fix an oil leak and a timing belt change it's not like this is some car we've never done this too before.

I said oh really I find that interesting. The service writer told me the job was unique and a $400 tool had to be ordered.

Silence

He finally says ok bring in your car and we'll talk about this.

I said no were talking about it now. I'm not bringing my car back there like it's a toy and we'll just play around with it. It's a $40k car that feels and sounds like a pos. You had your chance it's time to move on to how you're going to compensate me.

He said what would you like me to do?

I said I paid $2,732.60. Worse yet I paid after the test drive from the initial repairs reported back that the car was in perfect condition. I drive away from the lot only to find that my car is not in fact in perfect condition and I've just paid all of this money. I call back the next day and the service writer seems happy to take care of everything. We all know what happened from there. I kept coming back. First time they did nothing. Second time they did nothing and ordered a rubber grommet that was on backorder. Third time they install the rubber grommet, which did nothing. That leaves me here today out $2,732.60 and with a car not running how it should. I said I asking for $889.20, which is the full amount of labor charged on the job. I said parts were all necessary and signed off by me and are in my car, so I am not asking a refund on them. However, the labor performed left my car broken and not fixable, "by you", and as such I need the refund to make up for lost time and frustration, as well as for a job not well done, and lastly to pay someone else to find the problem and correct the problem.

He says we did what we were billed to do and we did it right and we will not give you a refund.

I said if you did your job right, why did I bring my car in 4 times and have it not right?

He says I don't know, but I'm offering for you to come back in and we'll look at it.

I said no I will not bring my car back in and if you're not prepared to offer me a refund I will be taking this to the next level. Are you sure you want to go there?

He said with an attitude please do and he slammed down the phone.

I started with the BBB. I know they're worthless, but at least it puts a formal complaint out on them. That process takes 8-12 weeks to complete. After that if there is no resolution (there won't be), I will consider if it's worth my time to take them to court, or just let it go.

Sounds like you'll be escalating.
 

BTW, your pads dont match your jersey!

Good luck.

:-(

They do not sound like a reputable shop. I feel for you.
 

<a href="https://forums.audiworld.com/s4/msgs/2368896.phtml" target="_new">linky</a>

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D@mn, that svcks. What about your local Rev and Tax? That shop has a business license...
 

couldn't you file a complaint with them for unfair business practice? Or is that the sole purpose of BBB? Are you a member of ACNA? They've helped me out of a couple of disputes, perhaps they're another resource you can use?

Stick it to 'em man. Good luck.
 

I have a feeling you'll need to seek legal council to get anywhere, at which point this will probably come down to a decision of what its worth to you to pursue it further. My guess is, you'll spend more on lawyer/court fees and time than the $900 in labor to get it rectified, but maybe you can get them for damages in these amounts if you go to court and win. I dunno.

Note to self: Never go to Irish Mike's to have work done.... on any automobile.

Note to self: Hope to never run into person whe recommended Irish Mike's. If so, run away fast.

agree ...... I'm just glad we have Shine so close and so good
 

<ul><li><a href="http://www.srsvw.com">http://www.srsvw.com</a</li></ul>

I assume this is an indy shop? my suggestion would be to cal AoA if the
 

work was performed at a dealer.

Man, how do a-holes like this stay in business? If you can afford it, sue.Dont letthem get away w/it

Don't wait for BBB - file papers in small claims court. And if you paid by CC, dispute the charge.

2nd, call up the CC company if you paid by credit (hope you did). Then move on from there.

Maybe it is worth getting a 2nd opinion about the problem and find out what is really wrong with...
 

the car before going to court. You don't want to goto the court without some "ammo" (i.e. the fact that your car is fixable and to know the cost to fix the problem) in your hand.

IIRC he didn't.

I feel your pain.
 

&lt;/Clinton&gt;

2nd, you need to determine what is wrong with your car to best determine how to proceed with
 

'Ol Irish Mike. Take it to another shop or to the dealer. It'll cost money, but if it is easily fixed, then maybe you could get that money back from any litigation/arbitration you might pursue.

Also, check into your states Attorney Generals Office and file a complaint there if you're serious about getting some return compensation. Once you start filing with different agencies, 'Ol Irish Mike may just pay you off to get rid of you.

I don't think I'm going to push too hard...
 

my parents don't even want to pursue it. I'm not really sure why. I will try to do whatever I can without too much work and hope for the best. I'm reminded of when I got free brake rotors from PepBoys after 3 weeks of persistence. I am pretty good at getting problems settled.

About the pads. I love those gloves and simply won't give them up. They match the teams colors from a different league :)

P.S. If you mean the goalie that's not me. I'm the one skating.

Thanks

Do I add them to that list even if they're not a seller?

I'm not sure what the local Rev and Tax is/does ?
 

I know BBB said you can't take any other actions while its under the process with them, so for now I have to sit back. Maybe they will resolve the dispute so the complaint doesn't stick on BBB.

I was thinking small claims court and handle it myself, but...
 

I have never had to do something like that, so I don't know what kinds of costs are associated.

Yeah I would never recommend them to anyone

They were on the ...
 

recommended list on AudiWorld and on my friend's BMW forum.

Yeah it's an indy shop

Here is the problem...
 

I used a check card and not a credit card :(

The reason was I came to pick up my car they test drove it and said it was fine. That really upsets me.

How do you go about filing something with small claims court?

At that point it wouldn't be worth it to me...
 

I'm not spending another penny on my car. Spending more to fix it also is not a guarantee I will get repaid, because on their invoice it is clear warranty work must be performed in house and as such they will infer they will not cover charges from another shop. That means even if they are incompetent they protected themselves there.

Asking for a full refund on labor is harsh.....
 

I think thats asking too much. What i would do is take your car to the audi dealer, let them fix it and then give Irish Mike the bill for it.

I think that would be fair.

To play devils advocate, they did fix what you had asked them to. I would think proving that they caused the AC to make noise will be hard.

Either way, I would be pissed too.

Most banks will still allow you to file a dispute even with a check card...call your bank.

I guess I might as well

Here is the situation as I explained it to them....
 

I said the parts were necessary, I signed off on them, and I needed them. I do not seek a refund for the parts.

The labor however is where the dispute arises. The labor was not done properly. If it was my car would be in perfect running order. I told them I have to pay someone else to look into my engine for g-d knows how much money to figure out what they messed up on and fix it. I said look it could be as simple as 1 screw not being torqued down all the way, or my timing be off, or something wrong with the belt, or a manufacturer's defect in the new belt you got... who knows, but what I do know is that you don't know and can't fix it. I have had the hassle of bringing my car into the shop 4 times, 3 for the problems caused by your shop.

I am asking for a refund in the full amount of labor billed.

His response was we will not refund you anything, but we will look at your car again.

After the attitude they pulled with the owner calling my mom a b!tch and inferring that I was a liar. After having the general manager tell me my car is fine and then questioning me.

He said, "Let me ask you if you've had all of these problems why are you just calling me now after 1 month."

I said I guess you follow up on the shop very well. You should know that I waited for 2.5 weeks for a back ordered part, that you yourself called me about. Then he starts in with the lies. He says look I know the work was done correctly, because we've done this a million times on Audi's. I said if that were the case why did the service writer tell me he had to order a $400 part just to do the job, because they've in fact never seen anything like this?

So to be fair I want 100% of the cost of labor back for the work not properly done and the attitude and horrendous experience it was in dealing with them.

Parts I do not seek a penny for.

I think that is more then fair.

I will not however go pay someone else to fix it and give the bill to Irish Mike's, because they will say you had to let us fix it for the warranty to cover it.

I just enjoy being run around. I would have respected them if they said in the first place you know what I don't think we can handle this job. However, they want money so they're start anything even if they can't finish it.

MB's in school. when you're in school you have time to do stuff like this more easily :)
 

good luck man. i'd do the same thing.

That goes without saying...
 

I'm on Winter Break right now actually, which gives me even more free time. I don't go back until January 9th!

I think they issue out business license so stores can legally provide services or sell goods...
 

but if BBB says they have it then I guess you just gotta ride it out with them. However, I'd start planning on other courses of action, ie. small claims court, etc.

Just my .02. Good luck.

Thanks, yeah I'll explore other options as I don't expect the BBB to get me a penny

Good practice for later in life when dealing with contractors on a house or in work
 

I really thought you were the goalie btw, the focus of the picture seemed to be him. Keep the gloves obviously, decent gloves are few and far between.

PS - if you were the goalie Id have to school you lol

Yup. And look up your local (city or county) court on the web - it'll have small claims guidelines

There is a filing fee of $155, and the court registry would take 9% as well...
 

that's not really worth it.

That's probably because my mom doesn't know how to operate a camera :)
 

I mean I'm doing nothing in the picture and that's essentially the only one she took that day. You would love to shoot on that goalie, he was our backup. You essentially scored on every shot unless you accidentally shot the puck into him :)