AudiWorld Forums
Page 1 of 2
1
2
Show 40 post(s) from this thread on one page

AudiWorld Forums (https://www.audiworld.com/forums/)
-   A4 (B9 Platform) Discussion (https://www.audiworld.com/forums/a4-b9-platform-discussion-212/)
-   -   Navigation and Bluetooth suddenly stopped working (https://www.audiworld.com/forums/a4-b9-platform-discussion-212/navigation-bluetooth-suddenly-stopped-working-2950761/)

A4in757 06-04-2018 03:32 AM
Navigation and Bluetooth suddenly stopped working
 
I started my car (2017 A4 Quattro Prestige) as usual this morning and I noticed that my navigation is saying that it is not activated. I also cannot connect my iPhone to start CarPlay. It charges as usual but the MMI is not recognizing it. Additionally, my Bluetooth connection is not operational. I’ve reset the MMI about 5 times without any luck in rebooting these systems that are currently down. Oddly, my radio and XM work just fine. Any ideas or suggestions?

Timfoilhat 06-04-2018 06:32 PM
I had the exact same thing. Dealer had to initialize the mmi like itvwasa new car getting set up for the first time. They had no idea what happened. I didn't get a service receipt either...he didn't know how to close out the ticket to describe what went wrong or how they fixed it.
good luck.

pbels 07-22-2018 05:43 PM
Originally Posted by Timfoilhat (Post 25161861)
I had the exact same thing. Dealer had to initialize the mmi like itvwasa new car getting set up for the first time. They had no idea what happened. I didn't get a service receipt either...he didn't know how to close out the ticket to describe what went wrong or how they fixed it.
good luck.
can either explain further as my dealer wants to replace a cable which requires pulling down the headliner and a couple of days without the car
i believe it is software not hardware related
thank you

A4in757 07-22-2018 06:00 PM
https://cimg8.ibsrv.net/gimg/www.aud...e1d4a5b8e.jpeg
Here is a copy of what the dealership did from the service invoice.

radhaz 07-22-2018 07:01 PM
three finger reset? ctr,alt,del, lol

A4in757 07-22-2018 07:34 PM
Originally Posted by radhaz (Post 25184027)
three finger reset? ctr,alt,del, lol
if only that was it. I did that so many times hoping that would work.

lsbuffs 08-06-2018 12:34 PM
This same thing just happened to me. 25K miles on the car and out of the blue no navigation, get message Your navigation system is not yet activated. Please contact your Audi dealer and Navigation currently not available. Bluetooth won't activate. Traffic sign recognition doesn't work and it keeps showing European speed limit signs. Have tried multiple soft resets.

I haven't seen anyone say a full factory reset solves the issues, seems like something else may be in play. I'll try a full factory reset first before going to dealer (I do have the scratch off code to re-activate)

A4in757 08-06-2018 01:04 PM
Originally Posted by lsbuffs (Post 25191395)
This same thing just happened to me. 25K miles on the car and out of the blue no navigation, get message Your navigation system is not yet activated. Please contact your Audi dealer and Navigation currently not available. Bluetooth won't activate. Have tried multiple soft resets.

I haven't seen anyone say a full factory reset solves the issues, seems like something else may be in play. I'll try a full factory reset first before going to dealer (I do have the scratch off code to re-activate)
Good luck! Hopefully it works. I haven’t had any issues since taking it to the dealership (knock on wood...)

lsbuffs 08-06-2018 05:51 PM
Originally Posted by A4in757 (Post 25191432)


Good luck! Hopefully it works. I haven’t had any issues since taking it to the dealership (knock on wood...)
No luck. Taking the car in tomorrow. Guessing they'll follow the procedures in the above-referenced TSB.

Can't complain too much as this is the first issue I've had in 2+ years and 25K+ miles.

lsbuffs 08-08-2018 01:00 PM
Originally Posted by lsbuffs (Post 25191579)
No luck. Taking the car in tomorrow. Guessing they'll follow the procedures in the above-referenced TSB.

Can't complain too much as this is the first issue I've had in 2+ years and 25K+ miles.
No quick fix unfortunately. Service department is ordering a new 5F module from Germany. Should take 4-5 days.

I did did a quick Google search on 5F module. Saw some reports of it being a $4,000 fix. No idea if accurate but reminds me I don’t want to drive this car without a warranty.


All times are GMT -8. The time now is 05:35 PM.
Page 1 of 2
1
2
Show 40 post(s) from this thread on one page


© 2024 MH Sub I, LLC dba Internet Brands