I'd like to extend a huge Thank You to Herb Chambers Audi in Burlington
 

Driving home last night in the left lane of 95S while in heavy but fast-moving traffic, I had an upper IC hose pop off. While it's not something which typically causes any damage, when you're on a highway, at night, with 3 lanes of tailgaters between you and the breakdown lane, having this happen is a Bad Thing.

I was able to coast to the breakdown lane, which happened to be too small for me to want to get out of the car and fix this. I checked my RNS-E, and the next exit was only about a half mile away, so I got the engine started again and limped my way to Exit 34. At the end of the off-ramp, I was able to pop the hood and unplug the MAF, which meant the car would drive just fine despite the 2.5" hole in the intake tract as long as I was reasonably careful. That also meant no more highway driving even though I was still 30 miles from home.

I had RNS-E plot a route which avoided all highways, got back underway, and hoped that I would drive past a well-lit parking lot where I could fix this. Through pure dumb luck, the navigation had me drive right past Audi of Burlington. Excellent.

I pulled into Herb Chambers at 7:30 and sales was still open. Service, however, was closed. Luck was on my side, and there was still a tech there working on his own time. He pulled my car into service and had it fixed in about 10 minutes. For this, Don (IIRC) earns HERO STATUS in my book.

(As an added bonus, I got to drool over the pair of R8s they have in the showroom. Yum.)

So, again, a huge THANK YOU to Audi of Burlington for helping me out right when I needed it even though service was closed.

Nice, always good to hear positive remarks!
 

instead of horror stories...

Makes me wonder if service was actually open...
 

...woudl they have been so helpful. My experiences there were not as rosey.

That in mind...kudos to the tech who gave you a hand!!!

I am hopeful that their new location (moving this weekend) will increase their capacity, bring in more techs, and actually be able to give a service appointment THEY can keep!

Very refreshing to hear things like this for sure. Nice going.

i wonder if they'll give Burlington residents 10% off MSRP :-p
 

*dreams*

I recently had a polar opposite experience with daughter's A4.
 

More details to follow once I document to avoid any possible legal issues. Suffice to say at this point that I will NEVER use them even in an emergency. Your positive experience is the result of an act of kindness of an individual not the dealership.

2nd. Generally, techs are good guys. But if the service department is open, there are useless
 

service advisors between you and techs.

I think you mean "a huge Thank You to Don the Audi Tech"....
 

not necessarily Herb Chambers.

[no comment]
 

:-)

I also had a positive experience there recently, tech named Jason..very helpful and knowledgeable
 

Parts pricing is a whole other story.
Chambers marks all OEM parts up way over MSRP which really pisses me off