Audi Dealer Refused to Work On Q5
 

My wife driven a 2011 Q5 with 3.2 for the last 6 years now and just loves it. Now with a CEL, P0491 & P0492. This car does have previous damaged history due to light left damaged that we professionally repaired, front bumper, left headlamp and left fender replaced. No hood damage or left front door damage. With the codes I called our closest Audi dealer to schedule repairs and will pay for the repairs and they just called back and said they would not work on because of previous salvaged history, I never had heard of this and was wondering why?

It's a usual problem on these engines. You have to clean up the carbon . Check YouTube.

First you could try the fuel additive to remove carbon before working on the engine.

Someone I know has a transmission problem but Audi refuses to work on his transmission for the same reason.

Well, wait. Was it light damage that was repaired or was the car totaled and given a salvage title then rebuilt/repaired?
It is totally within their discretion if the car has a salvage title and they do not wish to work on it. Try another dealer or private shop.

+1 try another dealer or indy shop, they are plenty and considering the age and history of your wife's car, the latter would be the best option IMO.

Did you buy the Q5 new?

If bought used , look at your title to see if it is listed as Salvage, Reconstructed, Rebuilt, etc.

Yes it was totaled, we are a professional/certified collision repair center and repairs made 6 years ago with only few thousand miles on it. Now we are at 72000 miles and still looks perfect. All we did was new front bumper, left fender, headlamp, and being black we didn't paint anything else. I have someone wanting to purchase it so we have been looking at purchasing a new A7. But the way this dealership has treated me I will go elsewhere. The other problem I can't find independents capable to work on without special tool, and other dealerships are another 5 hrs away.

Also this dealership did give us a quote on a carbon clean 3-4 months ago, but I waited, now decided to pay to have it done before I sell it.

Something very strange here...........

Insurance companies don't total a Q5 with a few thousand miles on it for slight damage of a new bumper, fender, and headlight?

Have you also told the potential new owner that he will have a salvage title, and that his insurance company will know this and most likely have very high rates because of it?

We see light damaged total cars often, its all based if other person at fault, and owner demands diminished value, etc. But that's not what I complaining about that the dealer is so narrow minded not wanting to satisfy the customer. They did all the safety recalls no problem, and now loosing a sale, and others? The history of this car has been disclosed to the new owner and as far as insurance in our area it is no different.

I can totally understand a dealer not wanting to repair a salvaged car. Too easy to then try to blame them for all future woes claiming it stemmed from that one repair when in reality it was from a salvage issue years ago. Recalls, fine, they may be required to perform them by law as a safety function, but anything else I think they are perfectly within their right refusing to work on it. It doesn't matter if it looks clean or even runs beautifully, once it has that salvage title it is a whole other ballgame. Sorry.