Audi Dealer Refused to Work On Q5
#1
AudiWorld Junior Member
Thread Starter
Audi Dealer Refused to Work On Q5
My wife driven a 2011 Q5 with 3.2 for the last 6 years now and just loves it. Now with a CEL, P0491 & P0492. This car does have previous damaged history due to light left damaged that we professionally repaired, front bumper, left headlamp and left fender replaced. No hood damage or left front door damage. With the codes I called our closest Audi dealer to schedule repairs and will pay for the repairs and they just called back and said they would not work on because of previous salvaged history, I never had heard of this and was wondering why?
#2
AudiWorld Super User
My wife driven a 2011 Q5 with 3.2 for the last 6 years now and just loves it. Now with a CEL, P0491 & P0492. This car does have previous damaged history due to light left damaged that we professionally repaired, front bumper, left headlamp and left fender replaced. No hood damage or left front door damage. With the codes I called our closest Audi dealer to schedule repairs and will pay for the repairs and they just called back and said they would not work on because of previous salvaged history, I never had heard of this and was wondering why?
First you could try the fuel additive to remove carbon before working on the engine.
Someone I know has a transmission problem but Audi refuses to work on his transmission for the same reason.
Last edited by apoelistas; 10-25-2018 at 08:43 AM.
#3
AudiWorld Super User
Well, wait. Was it light damage that was repaired or was the car totaled and given a salvage title then rebuilt/repaired?
It is totally within their discretion if the car has a salvage title and they do not wish to work on it. Try another dealer or private shop.
It is totally within their discretion if the car has a salvage title and they do not wish to work on it. Try another dealer or private shop.
#4
+1 try another dealer or indy shop, they are plenty and considering the age and history of your wife's car, the latter would be the best option IMO.
#5
AudiWorld Super User
Did you buy the Q5 new?
If bought used , look at your title to see if it is listed as Salvage, Reconstructed, Rebuilt, etc.
If bought used , look at your title to see if it is listed as Salvage, Reconstructed, Rebuilt, etc.
Last edited by Bob Petruska; 10-25-2018 at 10:09 AM.
#6
AudiWorld Junior Member
Thread Starter
Yes it was totaled, we are a professional/certified collision repair center and repairs made 6 years ago with only few thousand miles on it. Now we are at 72000 miles and still looks perfect. All we did was new front bumper, left fender, headlamp, and being black we didn't paint anything else. I have someone wanting to purchase it so we have been looking at purchasing a new A7. But the way this dealership has treated me I will go elsewhere. The other problem I can't find independents capable to work on without special tool, and other dealerships are another 5 hrs away.
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#8
AudiWorld Super User
Something very strange here...........
Insurance companies don't total a Q5 with a few thousand miles on it for slight damage of a new bumper, fender, and headlight?
Have you also told the potential new owner that he will have a salvage title, and that his insurance company will know this and most likely have very high rates because of it?
Insurance companies don't total a Q5 with a few thousand miles on it for slight damage of a new bumper, fender, and headlight?
Have you also told the potential new owner that he will have a salvage title, and that his insurance company will know this and most likely have very high rates because of it?
#9
AudiWorld Junior Member
Thread Starter
Something very strange here...........
Insurance companies don't total a Q5 with a few thousand miles on it for slight damage of a new bumper, fender, and headlight?
Have you also told the potential new owner that he will have a salvage title, and that his insurance company will know this and most likely have very high rates because of it?
Insurance companies don't total a Q5 with a few thousand miles on it for slight damage of a new bumper, fender, and headlight?
Have you also told the potential new owner that he will have a salvage title, and that his insurance company will know this and most likely have very high rates because of it?
#10
AudiWorld Super User
I can totally understand a dealer not wanting to repair a salvaged car. Too easy to then try to blame them for all future woes claiming it stemmed from that one repair when in reality it was from a salvage issue years ago. Recalls, fine, they may be required to perform them by law as a safety function, but anything else I think they are perfectly within their right refusing to work on it. It doesn't matter if it looks clean or even runs beautifully, once it has that salvage title it is a whole other ballgame. Sorry.