Tom Wood Audi in Indy starting to get much better.
 

I may recommend them soon. They were the worst dealership i had ever dealt with. They did not seem to follow any instructions for repairs, and always returned the car in far worse shape than when it arrived.

They have a new service manager, Jeremy, and hs is insistant on having everything done, by the book. He constantly is having things re-checked, and so far, the last two service visits have been great!

My warranty is almost up, but if they continue to perform, I may continue to have them service my S4. They have gone from an "F" to a solid "B+".

Re: Tom Wood Audi in Indy starting to get much better.
 

I always thought that the service manager can only do so much. I just assumed the mechanics sucked. I thought Jon Coy was an ok guy.

Agreed.
 

John was very nice, but Jeremy actually pushes the mechanics to follow procedures. I don't get the list of excuses of why something was not done, it just gets done, and it seems they are now being told to follow procedures.

I took my car to them once and they took my chip and didnt tell me.
 

Have and will never go back. It wasnt even in for anything to do with the engine.

Re: Agreed.
 

Are they more or less mod friendly? I took my car in with some mods, and they told me how cool they were.

Thats what they told me. And i believed them.
 

It sucks because if i hadn't been straight up and told them everything i had they would of probably never even looked for it.