TSB for Intercooler Grill
Thread Starter
Audiworld Junior Member
Joined: May 2012
Posts: 20
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From: Denver, CO, USA
TSB for Intercooler Grill
After picking up my A6 for it's second oil change, I received an alarm on the dash "Shutoff Engine and check coolant levels" just before parking at work. After being towed back to the dealer, they discovered a rock had punctured a hole in the "Intercooler Radiator" (IR). It appears there is an unobstructed sight-line underneath the front license plate to the IR. TSB 2034439/2 had the dealer not only replace the IR but also apply a grill cover on the IR (behind the vehicle's front grill as an extra layer on the IR). Before the tow truck arrived, there was a noticeable puddle of coolant leak directly under the far front of the vehicle.
Just thought people here might want to know about this. 2013 A6/C7 Prestige.
Just thought people here might want to know about this. 2013 A6/C7 Prestige.
AudiWorld Super User
Joined: Mar 2000
Posts: 2,359
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So they are repairing this and applying the cover under warranty/TSB? This has been a known issue with 3.0t cars, the B8 S4 in particular. My recollection when this first popped up was that the driver had to pay for the repairs, and Audi sold a protective screen kit for folks interested in putting some kind of protection in place. Many in the B8 S4 forums have resorted to home-made covers to protect against this very issue.
Audiworld Junior Member
Joined: Aug 2011
Posts: 28
Likes: 1
From: Oregon, USA
This bit us on a trip to Eastern Washington recently. Same scenario. As it happened on a Friday afternoon and the nearest dealer (1 hr away) wasn't open on Saturday or Sunday, we had to rent a car and I was stranded for two extra days in Kennewick getting our A6 fixed. Luckily we were with friends and my wife was able to get a ride home and make it to work on Monday.
The dealer (Overturf Audi, VW, Kia in Kennewick) did an outstanding job of communication and getting the new radiator installed. I was on my way home by Tuesday afternoon. That was pretty much the best I could expect. The repair was done under warranty and I will be reimbursed for my hotel and rental car (up to $500).
While I am not thrilled that the problem happened in the first place, I am more than thrilled with both Audi's and the dealer's reaction and efforts to make it right.
The dealer (Overturf Audi, VW, Kia in Kennewick) did an outstanding job of communication and getting the new radiator installed. I was on my way home by Tuesday afternoon. That was pretty much the best I could expect. The repair was done under warranty and I will be reimbursed for my hotel and rental car (up to $500).
While I am not thrilled that the problem happened in the first place, I am more than thrilled with both Audi's and the dealer's reaction and efforts to make it right.
AudiWorld Member
Joined: Dec 2013
Posts: 278
Likes: 1
From: Ontario, Canada
This bit us on a trip to Eastern Washington recently. Same scenario. As it happened on a Friday afternoon and the nearest dealer (1 hr away) wasn't open on Saturday or Sunday, we had to rent a car and I was stranded for two extra days in Kennewick getting our A6 fixed. Luckily we were with friends and my wife was able to get a ride home and make it to work on Monday.
The dealer (Overturf Audi, VW, Kia in Kennewick) did an outstanding job of communication and getting the new radiator installed. I was on my way home by Tuesday afternoon. That was pretty much the best I could expect. The repair was done under warranty and I will be reimbursed for my hotel and rental car (up to $500).
While I am not thrilled that the problem happened in the first place, I am more than thrilled with both Audi's and the dealer's reaction and efforts to make it right.
The dealer (Overturf Audi, VW, Kia in Kennewick) did an outstanding job of communication and getting the new radiator installed. I was on my way home by Tuesday afternoon. That was pretty much the best I could expect. The repair was done under warranty and I will be reimbursed for my hotel and rental car (up to $500).
While I am not thrilled that the problem happened in the first place, I am more than thrilled with both Audi's and the dealer's reaction and efforts to make it right.
AudiWorld Senior Member
Joined: Aug 2010
Posts: 715
Likes: 2
From: Tri-Cities, WA
The dealer (Overturf Audi, VW, Kia in Kennewick) did an outstanding job of communication and getting the new radiator installed. I was on my way home by Tuesday afternoon. That was pretty much the best I could expect. The repair was done under warranty and I will be reimbursed for my hotel and rental car (up to $500).
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Audiworld Junior Member
Joined: Jan 2014
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Any way to a photo of what was installed? Are the 14 model years ok?
Edit: I took a look at my intercooler radiator and there is a plastic screen cover thing covering the blades that the coolant passes through but not the cooling fins. Must be the protector you are referring to.
Edit: I took a look at my intercooler radiator and there is a plastic screen cover thing covering the blades that the coolant passes through but not the cooling fins. Must be the protector you are referring to.
Last edited by Mc52; Apr 13, 2014 at 03:22 PM.
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Audiworld Junior Member
Joined: Aug 2011
Posts: 28
Likes: 1
From: Oregon, USA
I have no way of knowing anything about any other cars than our own and I did not know about the TSB until I saw it here. The service manager did explain to me that Audi recognized the problem and responded by engineering the covering.
I will get a photo as soon as I can.
I will get a photo as soon as I can.