Service Dept Problems..
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Joined: Sep 2000
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Service Dept Problems..
The dealer has had my car for 2 weeks+ to find a turbo related noise (previously posted about it). I waited without my car for a week because they were "backed up". After a week they finaly got to my car. Dealer told me today that they still haven't found the problem and that they had stopped working on it for now because they are so backed up. They actually suggested that I pick up the car "as is". Shouldn't I assume that once they started on my car, they should be working on it until the problem is fixed? I am having a hard time even finding out what they have tried to fix on the car. Any suggested ways of dealing with the dealer. The car is still under warranty. (at least for another 400 miles)
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Joined: Jul 2000
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They stopped working on it for 2 reasons...
1) The techs are out of ideas, and
2) Other people are screaming louder.
Here's what I would do: Talk to the service manager and tell him that you don't want to pick it up until it's fixed. Tell him that you don't want to escalate this, but you really need to get the car fixed. Ask for a status report tomorrow afternoon.
The squeaky wheel gets the grease. Just remember that he's human, and if you **** him off he'll probably try to punish you - just human nature. Be firm, but polite - try not to sound like you're threatening him. I used to be a service manager (computers), and the tactful but insistent customters are the ones I worked hardest to please.
If you don't hear from him by Friday morning, talk to the general manager or owner.
And make sure that when you pick it up, you get a service report with the problem documented.
2) Other people are screaming louder.
Here's what I would do: Talk to the service manager and tell him that you don't want to pick it up until it's fixed. Tell him that you don't want to escalate this, but you really need to get the car fixed. Ask for a status report tomorrow afternoon.
The squeaky wheel gets the grease. Just remember that he's human, and if you **** him off he'll probably try to punish you - just human nature. Be firm, but polite - try not to sound like you're threatening him. I used to be a service manager (computers), and the tactful but insistent customters are the ones I worked hardest to please.
If you don't hear from him by Friday morning, talk to the general manager or owner.
And make sure that when you pick it up, you get a service report with the problem documented.
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