One of the guys I work with has leased a Lexus GS300 for the last 3 years, and absolutely loved it. His lease was coming up and I suggested he look at an Audi. To cut a long story short, he ended up with an A6 2.7TM - nice car. Yesterday, with 330 miles on the odometer, his wife was out driving it and it died in the middle of the street. She coasted over to the shoulder and called AoA. They said they would have somebody out in 45 minutes. An hour and a half goes by and still no tow truck. Mind you, she had informed the AoA rep that it was 110 degrees and that she had to wait in the car, and that she needed help soon because of the intense heat. After calling back, AoA informs her that it would 3 to 4 more HOURS before a truck was available. This is in Scottsdale, Arizona, and you can't tell me they could not locate a tow truck in that area. She left the car unlocked, keys under the mat, and called a taxi and went home. At 10pm last night they got a call saying the car was just picked up and delivered to the dealer. The dealer called this morning and said he knows exactly what the problem is (didn't state it though) and the car would be fixed today.

Too bad Audi lets themselves (and us) down with service like this, particularly on a $48K car. I'm embarassed that this occurred because I was a big proponent of Audi and probably should have been paid a commission on the sale, but now he's wishing he stuck with Lexus, particularly when he has his wife driving around town and is concerned about a breakdown, and even worse, how many hours it takes to get a tow truck to assist.

Any ideas on whether this should be pursued? Obviously the dealer doesn't coordinate the roadside assistance, but what (if any) compensation do you think AoA might offer to make things right? Free shirts/guaranteed loaner for all service etc?

 

My wife used VW roadside program and the service mgr. picked her up due to long wait.

 

I'm sure this is a rare, if not an individual, occurance. That would suck, but there's probably more to the story, too...

 

roadside assist is just AAA.... your beef is with them.

 

330 Miles! She should call the dealer and have them bring a new car. That is what MB would do!