Cameron:your dealer didn't KILL you warr. .....
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Another example:
In my state (Pa.), the state government has charged the car dealer w/verifying that EVERY CAR BUYER has a current, valid driver's licence AND current, valid car insurance. Now, do you really think I care if your licence is suspended or you're late on your insurance premium? Frankly, all I care about is that your check for the car clears, or that the bank is willing to lend you/lease you. But, if you leave in your new car, slam into someone two weeks later, and your insurance/licence is not to their liking, guess who pays a BIGG FINE: THE DEALER WHO SOLD YOU THE CAR! Is that fair? No, but the state has made us the "licence/insurance cops" because WE are the front-line contact with you, the driver. Your dealer isn't trying to be a ***** about mods.; the financial penalty hung over his head by AoA is just too scary for him to ignore.
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k, thanks JimH. (more)
But you have to understand that, from the customer's point of view, the dealer isn't an entity suffering under the many stipulations in contracts and dealer agreements. From the customer's point of view, the dealer may offer a service one day and not the next. Pressure from AoA (and I suppose this is good for AoA) is rather transparent to the buyer.<p>The problem isn't the dealers, I agree, but sometimes dealers seem like the messenger "daring" the customer on this front. Also, dealers need to realize that, "I felt Audi was pressuring me to make (whatever change) happen at my dealership," isn't some form of dealer immunity. Many of AoA's suggestions are, to be blunt, implemented badly by the bad dealers and well by the better dealers.<p>I'm not bitter, certainly, about no longer having certain warranty protections. But I realize that other customers might be offended if they were not afforded those protections. I'm saying, simply as a public relations snafu, the dealer screwed up.<p>Cameron
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Some more:
Cameron: I fail to believe that your dealer, or ANY reasonable dealer, would "void " the warranty on your entire car even if you walked in at the first service and described all yor upgrades. If your sunroof stops working, there is no incentive for your dealer NOT to repair it, and get paid by AoA - case closed. But, if you drag your chipped, nitrous'd, stroked, supercharged Canyon Warrior in on a tow truck with a blown clutch, AoA will require the dealer to return all replaced parts to them AFTER YOUR REPAIR HAS BEEN COMPLETED, but BEFORE THE DEALER HAS GOTTEN PAID. If AoA decides that the clutch couldn't have done what it did without extraordinary stress, they don't pay the dealer - it's that simple. Now, who's out the $$$??? The dealer. Do you think that's fair? I'm not attempting to apologize for arrogant or incompetent dealers; I'm attempting to present one of the five or six sides of the "mods. while under warranty" situation.
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