I bought my A6 Avant in Janurary but just last month noticed a discoloration on the front passenger door. (It's under the clear coat, and looks like primer or something)
Anyway, I took it into Anderson Behel to have them fix it and here's what happened:

Door looks great....but
There's paint overspray on the seat, dashboard and carpet.
They left a screw or something loose inside the door panel, so now when you accelerate or come to a stop, you can hear the thing sliding around inside the door. (Also hear it when you close the door)

Also, I asked them to check the driver's door for a squeak.
They fixed it....but
Now I've got grease on two pairs of pants from where the excessive black grease is dripping down the inside of the door jamb all the way along the door sill.

I asked them to eliminate the rattle that is almost constant, coming from the steering column.
They said they couldn't hear it...but
Guess what I listened to all the way home from the dealer.

I should probably save this for another post, but I was also flabbergasted when I learned that my loaner car was a VW Jetta! Don't the Lexus dealers give you a Lexus ES300. Don't the Volvo dealers give you an S70? And these aren't even new Jettas. They're old 199X Jetta III's. You've got to be kidding.

So here's my question. Is there another Audi dealer in the bay area who provides good service? I need your help. I can't bring myself to go back to the same service shop.

 

Putnam Lexus (where I take my SC300) loaners are mostly multiple year old Mazdas 323.

 

You are getting a classic service case - totally pathetic, it gives Audi a bad name. Call Audi customer service and if you don't have to wait on hold for 5 hours, you can file a complaint about the dealership. Audi says they bring all complaints up to dealers, but I don't suppose any of those dealers would be here, now would they?

As for the paint overspray, how in the hell did they get pain inside the car? I mean overspray ok, but INSIDE the car, are they kidding?? Make them repair or replace the dash, seat, and carpet that they screwed up.

As for that screw loose, 'big deal' since some dealers can't find a busted axle if they are looking for it. Sheesh.

As for loaners, it really depends on the dealer. One person in my company dropped off her brand new $38,000 Jeep Grand Cherokee for service and got a 1980-something Plymouth Reliant. One complaint later they upgraded to an early-90's Dodge Shadow. Maybe next time it will be a Stratus or something. On another example, I know a guy who has a Range Rover. The nearest Rover dealer in NY is Rochester, which is a 3+ hour drive from here. The dealer picks up the car and drops off a Rover loaner, drives it back to Rochester, services it, and then drives it back and picks up the loaner.

Then there is the dealer I was dealing with, who didn't give ANY loaner cars to anybody, ever. I thought it was a law to give a MB S500 customer a loaner, no? Reminds me of a story… Scottie Pippen, Portland Trailblazers NBA star, bought an S500 recently. First service, he drops it off and gets a Honda accord as a loaner. The funniest part was he called them up, complaining, and said 'What kind of deal is this, I give you a $100,000 Mercedes and you give me a $20,000 piece of sh*t Honda, what kind of deal is this?' So he eventually got some Mercedes loaner. But a funny story that someone with that much fame and fortune as he has even has his problems with car dealers. Of course a call from Scottie Pippen gets someone's *** over to solve the problem right quick, as happened in that case.

As for me, there is another dealer that I plan to use from now on, about an hour's drive from here, that has a rental center for loaners - they will give you a similar car to what you drop off, for $25/day. Like if an Audi A6 is dropped off, you get an A6, unless they are all rented out, then the next best thing, like an A4. Reasonable to me since I have to drive 50+ miles to their dealership.

Good luck in finding another dealer, because it can make or break your experience with Audi, that is for sure.

 

I went there for the 8,000 mile service and
they put in 15W40 CITGO and the worse thing
is the oil level is way above the MAX indicator.
I have to change it myself with 5W40 synpower.

I also tried Carlsen in PA. Their service is
okay, but not good enough compare to my honda
dealer (Hopkins in Sunnyvale)

Kevin
2000 A6 2.7T 6spd

 

Since you're in the bay area. There aren't many choices. Besides Stevens Creek, there's Carlsen in Palo Alto & Rector Motors in Burlingame.
Carlsen is a VW/Porsche/Audi dealer, so you might get a VW loaner also.
Rector carries Cadillac/Porsche/Audi. I bought mine at Rector but haven't gone for service yet. But the dealer took the time to show me the service department when I took delivery. They also have a body shop in house which is quite rare for dealerships nowadays.

 

All the dealers are overbooked and loaners are becomming a thing of the past. A guy I know that works at Carlson told me there is so much money in the Bay Area all the Audis are bought up, the dealers can't handle all the warranty work, and they don't want to provide loaners. Cadillac gets you a Cadillac but Audi got me a Ford Escort.

 

I have gone to both dealerships...MULTIPLE times....I still recommend Anderson-Behel over Carlsen....if you have an A4/S4 you get a Geo Metro rent-a-car voucher at Enterprise...of course you can upgrade on your own dime if you like. Anderson-Behel also had 2 maybe 3 Green Jettas as loaners...who gets these cars?...I have no idea ...maybe A8 owners (I actually got one once...I don't know why). One time at Carlsen I got a 4-5 year old Honda Civic as a loaner (that car was a disaster...brakes were terrible). If you have an issue with Anderson, talk to Paul Lange...or Peter (the Service Manager). They both seem to care about your experience.

FYI, if you car is gonna be done THAT day...Anderson-Behel will not even pay for the Geo Metro. Of course, under special circumstances, ANYTHING can happen....you know...Elephants flying and stuff.

Just another data point for you.<p><a href="http://registry.audiworld.com/audi/registry/details.asp?car=3821"><br><br>
<img SRC="http://pictureposter.audiworld.com/AudiWorldPics/2000/ss_s4sig1.jpg"<br><br>
Steve S.
00 Nogaro S4
NorCal Audi Club
http://www.norcalaudiclub.org

 

And they won't relinquish part of their sales/service area. So, for example, don't look for an Audi dealer down on Capitol Expressway or on El Camino in Sunnyvale.

I complained about the waits, and Andersen-Behel (Stevens Creek) said they were considering opening a service annex somewhere else to handle service, but no new dealerships.

I agree the lack of competition down here in the valley has driven service to a new low.

I got FAR better service at my Saturn dealer in Sunnyvale. This despite near constant turnover of service managers there.

I guess I'll order up some 5W-40 to give to the dealer in two weeks to put in my car. No 15W-40 for me, thank you!

 

I never have this problem with my prelude from Honda. I get it the next DAY.

WE should start complaining. as this is UNACCEPTABLE for a 40k+ CAR!!(i have a S4)

 

I'm afraid your experience with dealer service is not that unusual. My dealer is having a terible time fixing the radio and headliner buzz. They kept my car for two weeks to fix the TBB and didn't even start looking at the other problems until the last day they had the car. As far as a loaner I have gotten three different rentals; a Sable, a Taurus and some tiny Dodge thing.

By the way my BMW dealer wasn't any better. They put such a big dent in the front fender of my 740il that it had to be replaced. The loaners were a little better, well used 318i.