Some questions about Roadside Assistance . . .
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Some questions about Roadside Assistance . . .
I just got the cards for Roadside Assistance in the mail, and I wonder if I really want to use it. I've always maintained a family AAA policy, and have had to use it few times for various family member conveyances. I've had uniformly excellent experiences when using it. The calls were answered promptly, and communication was easy and effective. Help showed up quickly with the right information to do whatever needed to be done.
As I understand Roadside Assistance, it simply adds an Audi layer to the process. Is this correct? Do I really want to do this? I'm probably going to keep the family policy for the other folks anyway.
The posts I've read on experiences with Roadside Assistance weren't positive. Do I want to bother? Any thoughts would be welcome.
As I understand Roadside Assistance, it simply adds an Audi layer to the process. Is this correct? Do I really want to do this? I'm probably going to keep the family policy for the other folks anyway.
The posts I've read on experiences with Roadside Assistance weren't positive. Do I want to bother? Any thoughts would be welcome.
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Re: Some questions about Roadside Assistance . . .
I used the Audi Roadside Assistance about 1 month ago when my car wouldn't start due to hi-test fuel contaminated with diesel at the gas station. I've used AAA before and this was basically the same. In fact, they used a local AAA service. They will come out to tow the car, replace a tire, jump start the car, ulock the door, provide fuel if you're empty, etc. No repairs. They arrived about 45 minutes after my call. Just like AAA. It's a free service for my Audi, but I keep AAA for my wife.
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From: Delray Beach FL
Tim - Don't leave home w/o it......
as I found out one poring down rainy nite. I had left the office @6:45pm on a Friday, Five minutes later, I had my first flat in many, many years. Within 20 minutes after the initial call, help arrived and I was on my way 20 minutes later. My contribution?, I held the big golf umbrella covering me and the mechanic - Oh, and I had the presence of mind to have placed in the owners manual the "center cap" extraction tool. We'd have never found it easily on that dark and rainy nite.
I smiled to myself on the way home, sometimes spending $40+ large does have it's privledges.
Best Regards,
Rick
I smiled to myself on the way home, sometimes spending $40+ large does have it's privledges.
Best Regards,
Rick
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Here in the N.E. Audi Roadside is AAA (they contract with them) the only difference is that you call
a specific number for contracted services. In reality it's the same people. I do believe you get what's called expedited or priority placement in terms of dispatch order.
I have only called once and that was after my recent accident. They would not come out for an accident. Being unfamiliar with the conditions, I thought they would come out for any emergency. A tow is a tow just as long as it's a flatbed.
Audi roadside told me to call my insurance company and arrange for towing through them (naturally my insurance co. did nothing - I ended up calling a tow company myself from the ambulance- got blood on my cell phone- had to pay cash because the tow driver only accepted cash - he came to the emergency room to get the cash - with my car on the back of his flatbed - I was like a superstar with an entourage - I brought the whole accident scene to the hospital with me). Bad mojo again.
It's free and other than a few posts about delays, it seems to be a nice perk. I would still keep the AAA for other family members.
Brian
I have only called once and that was after my recent accident. They would not come out for an accident. Being unfamiliar with the conditions, I thought they would come out for any emergency. A tow is a tow just as long as it's a flatbed.
Audi roadside told me to call my insurance company and arrange for towing through them (naturally my insurance co. did nothing - I ended up calling a tow company myself from the ambulance- got blood on my cell phone- had to pay cash because the tow driver only accepted cash - he came to the emergency room to get the cash - with my car on the back of his flatbed - I was like a superstar with an entourage - I brought the whole accident scene to the hospital with me). Bad mojo again.
It's free and other than a few posts about delays, it seems to be a nice perk. I would still keep the AAA for other family members.
Brian
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Re: Some questions about Roadside Assistance . . .
I called the roadside assistance for a tow about a month ago. It took the guy about 4 hours to show up and I thought it would be no problem since he was going to flat bed it. I was parked on a hill and he ended up dragging the front end accross the pavement for about 2 feet trying to get it on the flat bed.
So watch out if you are on a hill and need a tow!
I was going to file a claim but audi roadside assistance just referred me to the local shop and they were not cooperative at all.
Oh well it's just some scratches underneath the front grill.
Audi A6 Intruder
All Weather Attack Aircraft.
So watch out if you are on a hill and need a tow!
I was going to file a claim but audi roadside assistance just referred me to the local shop and they were not cooperative at all.
Oh well it's just some scratches underneath the front grill.
Audi A6 Intruder
All Weather Attack Aircraft.
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