Our '00 Avant was due, even though miles are low (17000) the 20/24,000 mls service was done (almost 2 years on the road).
The service included break fluid change, oil etc etc.
In addition: new radio, passenger side dash vent (rattles), rear hatch inside latch replacement (the kids always kick into it so it brakes), alignment check (rear driverside toe adjustment), windshieldwashernozzleadjustment (no more fun spraying unsuspecting pedestrians....and just broke the record for the longest word on the forum).
On the record now: Camshaftseals begin to leak now, will replace before car goes out of warranty.

Dealer gives no more loaners after several "customers" wrecked Allroads after taking them offroad, ruined paintjobs and other kind of scary stories, so I got an Enterprise rental (T&C minivan), free of charge, the rental was available after checking the car in, no waiting time at all!
All work was done on time, car washed (not scratched), even engine bay was cleaned, nice!

All in all very good experience with phonecalls to my office to keep me informed on what has been done and timing the pickup.

One disturbing matter, though, during chatting with the sales guys and checking out all the new cars (droooool over S8's, S6's etc) I was told that Audi policy is not to tell customers about problems the mechanics find on our cars -like the seal-, they just traded a 2 year old A6 with damages/repairs exceeding $5000 (brakes, seals, radio etc.), the original owner either didn't complain enough or was simply ignored or ignorant? See earlier post abt. known issues with our cars.

I guess I am lucky to have a good relationship with the mechanic and the sales guys who are honest to me!

Oh, almost forgot. Charge exactly "0"

 

policy is not to tell about problems they find? they do fix it if they find the problem right?
that's strange... my dealer usually tells me what's up...

getting pretty good service at McKenna in Norwalk.

dog = )
2001 A6 2.7T Sport
Brilliant Black/Ebony
17" BBS RCs
Xenon/Bose/yadda

 

The minivan...let's say I was happy to get back into a car.

 

Do you mean they "exchanged" one car for another for the same owner, did they take one in on a trade or did they trade between dealerships?

And what's this about Audi "POLICY" to have the mechanics not to tell us about problems they discover with our EXPENSIVE cars. Do they want liability lawsuits if someone get hurt in an accident? Please tell me that your just sh#@ing us.

 

What a difference 1 yr makes. We're now reading + 'good' service vs in th past 'nightmare' tales.

 

Was it white??

Bob Lutz said recently that quality diffs between makes was no longer an issue, and frankly I was impressed with the way the T&C was bolted together and drove. It's so nice to drive something with torque, I inadvertently burned rubber a few times!

Coupla weeks ago, Enterprise gave me a 4dr Focus and that was a fine little ride too.

 

Yes, it was white! The same day they had 1 stolen car & 1 wreck.....

 

My best guess is that if something like a seal goes bad they might not fix it unless it's too obvious and when the car comes back by eg trade the used car inspection has to cough up the repair costs. Seems there is a fight going on between the "new car fraction" vs the "used car fraction" costwise. My understanding is that when a used car will be put up for sale a pre-inspection will be done and everything will be fixed.
Just my .02