I have read many stories lately that talk about the incompetencies of dealers and their parts departments. I just had to share this story.

I picked up a MY00 2.7T about 3 weeks ago from a local dealer (who shall remain nameless unless they screw up again <smile&gt. During the test drive I noticed some very obvious problems, left passenger window wouldn't go up/down, right rearview mirror didn't work, vibration from the front end on lock-to-lock turning, LED on control center blanking out, and some other nusance fixes. Being that the car was "Audi Assured" I was told everything would be fixed prior to delivery.

Fast forward to today, the car has been in the shop for 2 weeks. Doing the math means I have only been able to drive the car for a 1/3 of the time that I have owned it. NONE of the issues I found during the test drive were fixed prior to delivery though the assured certificate states they were. They had to order/re-order the right passenger mirror three times already due to their inability to order the right parts. The LED for the command center had to be re-ordered twice, again since they ordered the wrong part.

It really bothers me that the dealership waited until after they delivered the car to me that they are addressing any of these problems. I am curious to know what AoA's position would be if they knew that an assured car was delivered in this condition. Also, does anyone know if the dealer is compensated for these repairs differently from Audi if they are fixed prior to/after delivery of the vehicle.

Thank you for giving me the time to vent some frustrations. I hear all the great things you are doing on your cars and I look forward to the time that I can contribute to these interesting conversations.

 

manager together in one room.

Fax/e-mail them a list of the issues prior to the meeting. send a copy of AoA for your file.

No more phone calls to anyone at the dealership, and if they do call you, send them a fax/e-mail confirmation of your conversation.

document everything (always sending copies to AoA), and give them a chance to fix it.

If they do not, contact an attorney

 

I wouldn't even both calling AoA personally. Just try and get the things fixed.

I had similiar problems with service, got a case number, and nothing ever came of it. I'm back to repairing my car by myself again, and it's in great shape!

pw

 

case #'s are important only becuase the dealer knows it is there

 

They will get it right that way, but it is important not to get to emotional about it otherwise it spoils things for you.

 

Don't hand the dealer any money until you are completely satisfied with the condition of the car. It's a simple rule but most of us are trusting individuals and we want to think everyone else is as well. Too bad not everyone shares the same trust.

 

I'm sure your father in law thought that about the dowry

 

Sadly for me he wasn't very wealthy either.

 

That is a prerequisite for my next wife. Lots of money in the family