Awesome service experience this week...
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Awesome service experience this week...
Two weeks ago, I called my service advisor to ask about service intervals between 10K and 20K. I was suprised that there wasn't one so I scheduled an oil change. My car has 16K on it at the one year mark.
Two days before I was scheduled to take my car in to get the oil changed my "check engine" light came on. I didn't need a diagnostic tool to tell me it was the DV. I arrive at the dealership (Park Place @ Dallas, TX) at 8:30 for my oil change. I also mention the check engine light and ask them to check it out.
By 9:30 am, they have brought the car back to me with fresh oil and a fresh DV and I am on my way. I don't know if it is a good thing, but they now stock DVs and have gotten really good at swapping them out.
All I know is, I was very impressed and am very pleased.
Incidentally, this is the third stock DV that my car has had. My last one was replaced at 10,000 miles (check engine light). When I go in for my 20K service, I will probably put a Forge DV in the car.
Two days before I was scheduled to take my car in to get the oil changed my "check engine" light came on. I didn't need a diagnostic tool to tell me it was the DV. I arrive at the dealership (Park Place @ Dallas, TX) at 8:30 for my oil change. I also mention the check engine light and ask them to check it out.
By 9:30 am, they have brought the car back to me with fresh oil and a fresh DV and I am on my way. I don't know if it is a good thing, but they now stock DVs and have gotten really good at swapping them out.
All I know is, I was very impressed and am very pleased.
Incidentally, this is the third stock DV that my car has had. My last one was replaced at 10,000 miles (check engine light). When I go in for my 20K service, I will probably put a Forge DV in the car.
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Re: Awesome service experience this week...
Any other good stories on Park Place? If my car doesn't isn't fixed when I get it back from the OKC dealer this weekend, I'm planning on taking it to them and getting them to do the work while I go on my honeymoon. The OKC dealer's been useless. They tell me they've never seen any of my problems and they don't get them fixed but when I do the research I find that they're covered by service bulletins!
The only decent thing they've done is not charge me for the Mobil 1 last time around...
The only decent thing they've done is not charge me for the Mobil 1 last time around...
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Re: Awesome service experience this week...
okay, you got the 2001 TT. scheduled maintance at 5,10,20,30K and so on. YOU DONT NEED AN OIL CHANGE BETWEEN! save the money. regardless if the car just turned 1 year or not (you had 2 services before!). Don't listen to much to jiffy lube :-)
your engine will be fine!
the dv valve, a 5 minute job. pull the codes (something with 17...), and swap it.
hope the car was washed and...a way to say thank you would be a lot of "yes and 5" when audi calls for csi points!
besides this.....there are about 10,000 different things why a check engine light is coming on. i just wondering that nobody is talking about the check engine light due to a missing filler cap (rough leak reported by the leak diagnosis pump)
to embarassed???
nobody out there with alarm trouble, seat heater switch won't stay in or over cross installed, rattling noise hatch, uhu noise when turning off engine, radio static when rear window defoger pressed etc.etc.etc ???
your engine will be fine!
the dv valve, a 5 minute job. pull the codes (something with 17...), and swap it.
hope the car was washed and...a way to say thank you would be a lot of "yes and 5" when audi calls for csi points!
besides this.....there are about 10,000 different things why a check engine light is coming on. i just wondering that nobody is talking about the check engine light due to a missing filler cap (rough leak reported by the leak diagnosis pump)
to embarassed???
nobody out there with alarm trouble, seat heater switch won't stay in or over cross installed, rattling noise hatch, uhu noise when turning off engine, radio static when rear window defoger pressed etc.etc.etc ???
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Re: Awesome service experience this week...
audi policy. never talk about problems occured.
on the other hand, they get these the bulletins sometimes really late and small dealer can't afford to sent techs year around to school. be patient. the parts situation is not a dealer thing (unless you have useless part people). just look at the a6q fuel sending unit recall. the 3rd attempt to fix the problem.
and you know what? I LOVE THIS CARS!
ralf
on the other hand, they get these the bulletins sometimes really late and small dealer can't afford to sent techs year around to school. be patient. the parts situation is not a dealer thing (unless you have useless part people). just look at the a6q fuel sending unit recall. the 3rd attempt to fix the problem.
and you know what? I LOVE THIS CARS!
ralf
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Park Place RULES!!!!!
I have been very impressed with the service manager and the high quality service I have received from one of their techs. Definitely worth the extra drive, these guys are the best! another satisfied Park Place customer here.
Dave
Dave
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as a rule of thumb...
I have never paid much attention to the 3000 mile oil change nonsense put forth by the Jiffy Lube's of the world. As a rule of thumb, I have never driven a car much over 5000 without changing the oil.
I was able to get 140,000 miles out of a Toyota Camry by adhering to this rule. I probably would have gotten the same performance if I had changed the oil every 10,000 miles, but I can afford it and it doesn't take that much time to do it.
Anyway, the oil change on my TT turned out to save me time because they were able to swap out the defective DV during the 45 or so minutes I was at the dealership. It was a WIN/WIN.
I was able to get 140,000 miles out of a Toyota Camry by adhering to this rule. I probably would have gotten the same performance if I had changed the oil every 10,000 miles, but I can afford it and it doesn't take that much time to do it.
Anyway, the oil change on my TT turned out to save me time because they were able to swap out the defective DV during the 45 or so minutes I was at the dealership. It was a WIN/WIN.
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Re: as a rule of thumb...
be surprised, audi will come soon (2002?) with a kind of an intellegent service reminder. all cars are allready prepared and prewired. no "scheduled maintance" anymore.
still, i think really it's nonsens to have maintance between 10k and 20k (and so on).
still, i think really it's nonsens to have maintance between 10k and 20k (and so on).
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Re: as a rule of thumb...
I assume it will be like the BMW system which I believe uses an optical oil quality sensor? The only think I worry about is whether the intelligent system considers all permutations of things the service might solve. I think some of the companies have gotten a little overzealous in their anti-service systems. Just my humble opinion.
