All is okay, Ivan. Thank you. Being a person that is in Regulatory Affairs, I can tell you no good
comes of denying customers/clients information. A well-informed consumer only elevates a service department to a higher standard. This is akin to working in the dark. Before, we were well informed and could bring in a TSB to the dealership. I'm not dumping on the dealerships, mostly, I think they are understaffed and it's not the individual service guy's fault they don't know things...probably not enough time. By being informed, we keep them on their toes and help share information. Just think this is a poor judgement call on Audi's part. My note to Len will be calm and reserved, but forceful. I'm a very calm person, but once I get riled up about something, you will give me an answer...these boots were made for walking. Hey, if they simply fixed the "pay for" site so you could actually fnd a TSB for a TT, I'd be willing pay the $3 or whatever they want to remain informed.