Decided to call the body shop...to voice my displeasure...
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Decided to call the body shop...to voice my displeasure...
Told the guy that I was very unhappy with the job he did and with his trying to portray me as someone being TOO particular about the car...
Reminded him that his OWN GUY agreed that the car was NOT READY for delivery the first time around due to the chippy paint..broken cylinder..and spots...!! He got all cocky and said...WELL WE FIXED IT, DIDNT WE...To which I said...yes, but not until making me feel bad about it.. and without causing more damage...He got into this whole rant about things like this happening every day..some parts are "one way parts" yada yada yada...And that they didnt know how to deal with the door issue..To which I replied...That's not my problem..Reminded him that I told him at the start NOT TO TAKE THE JOB if he wasnt up to it..Bottom line, the car had NO DAMAGE in that area when I brought it in..and it has it now!
Wants me to bring the car back again...(almost afraid to)...Thinks he will have to replace the whole switch area to fix the damage to the plastic...
Also, found that the paint job under the door handle was not smooth...Almost like no clear coat on it...He said this probably ocurred during the repaint and admitted that they overlooked it!!
Again..he was rude and condascending..but, I could give a flying F%^$...
Reminded him that his OWN GUY agreed that the car was NOT READY for delivery the first time around due to the chippy paint..broken cylinder..and spots...!! He got all cocky and said...WELL WE FIXED IT, DIDNT WE...To which I said...yes, but not until making me feel bad about it.. and without causing more damage...He got into this whole rant about things like this happening every day..some parts are "one way parts" yada yada yada...And that they didnt know how to deal with the door issue..To which I replied...That's not my problem..Reminded him that I told him at the start NOT TO TAKE THE JOB if he wasnt up to it..Bottom line, the car had NO DAMAGE in that area when I brought it in..and it has it now!
Wants me to bring the car back again...(almost afraid to)...Thinks he will have to replace the whole switch area to fix the damage to the plastic...
Also, found that the paint job under the door handle was not smooth...Almost like no clear coat on it...He said this probably ocurred during the repaint and admitted that they overlooked it!!
Again..he was rude and condascending..but, I could give a flying F%^$...
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Joined: Mar 2000
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good for you. make them fix it until it's right. would cost them less to do it right 1st time ...
... and every time you have to go back it costs them more. their problem (which becomes yours, of course).
they must think they can bully you and you'll give up. i'm glad you're not letting them get away with it.
they must think they can bully you and you'll give up. i'm glad you're not letting them get away with it.
AudiWorld Super User
Joined: Jul 2000
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Bring it back!
You paid for it, don't feel bad about wanting the job done properly.
Then again, it does not seem like they can do the job right so...?
Funny thing is how he can admit they overlooked the fact the paint job was not done properly and still say you are being too picky.
Guy does not have a leg, or possibly will not have a leg(when we are done with him) to stand on :-)
Then again, it does not seem like they can do the job right so...?
Funny thing is how he can admit they overlooked the fact the paint job was not done properly and still say you are being too picky.
Guy does not have a leg, or possibly will not have a leg(when we are done with him) to stand on :-)
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You hit the nail on the head...BULLIED...is exactly how it feels...For example...when I called
someone must have asked him if the "audi girl" was on the phone...And his response was...YEAH YEAH it's the Audi girl again...for the last 20 minutes...With a real condescending or put out tone...
I feel like screaming "what the F#$% is wrong with you" ...Have you ever hear of the customer is always right!! Or better yet...Can't you admit YOU F&%&$*d up!!!!
I feel like screaming "what the F#$% is wrong with you" ...Have you ever hear of the customer is always right!! Or better yet...Can't you admit YOU F&%&$*d up!!!!
AudiWorld Super User
Joined: Jul 2000
Posts: 11,392
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Kim, I hate to say this but
I think if Art offered to go w/you, you should take him up on it. Not so much that he is a guy, but to have someone else in your corner supporting your views.
Just imo of course.
Just imo of course.
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