Worn leather and what the dealer did about it...

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Dec 12, 2001 | 08:10 PM

scoTTwouw

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Worn leather and what the dealer did about it...

I took my car to the dealter regarding my worn leather bolster. They did not replace the seat because they said AoA would not cover that. But they did have an auto leather company come to the dealer and refinish the seat. It looks almost new, you can barely tell a repair was made. I am very atisfied with the results. I did order a pair of all black Wet Okoles with red Audi rings on them. I am not going to have that happen again.

The dealer was also able to fix a rattle from behind my glovebox.

BTW - the dealer is Scottsdale Audi in Az. They are great. They even sell chips, exhausts. cold-air intakess etc and install them themselves. And do not void warranty. That was the best dealer service I have ever had. I feel sorry for you guys with bad dealers.

Dec 12, 2001 | 08:16 PM

TTigg

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sell me your wheels

Dec 12, 2001 | 08:20 PM

My Blu TT

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What color leather do you have, and are you interested in a January Phoenix TT'ers lunch & Drive?

And as a side note I have had nothing but great service from Scottsdale Audi. Who was your saleperson?

Anyway, I was thinking about getting a few of the Phoenix, Mesa, Scottsdale area TT-ers from the forum and weather permitting taking a group drive into Prescott for lunch at Zeke's.
Interested?
Brian

Dec 12, 2001 | 09:29 PM

Chuck

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For what it's worth . . .

. . . you should know that I had a similar experience, and that after less than two weeks the dyed leather began to wear again. I was told by my service advisor that AoA required that the dealer attempt dyeing <i>before</i> actually putting in a claim to replace the seat cover(s).

When I groused that the work was not acceptable (the service manager actually agreed that the cover needed to be replaced), the dealer filed a claim, which was initially denied. I "groused" a bit louder, however, the claim was appealed, and the replacement "skin" was approved.

Apparently, the success of the dyeing is dependent on the color of the leather. I have Aviator Grey seats. Perhaps you have a color that holds the dye a bit better.