OK, now I'm really pissed @ Carlsen Audi...
Thread Starter
AudiWorld Expert
Joined: Mar 2000
Posts: 26,106
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From: San Diego
OK, now I'm really pissed @ Carlsen Audi...
So Carlsen had my car for 6 days to fix an oil leak. Actually 3 days too long since they had it sitting around for 3 days, but I digress. Arrgh!
Anyway, since I didn't have the time to give my car the once over when I picked it up, I looked it over tonight after work. Here's what I found:
1) The plastic engine cover wasn't put back on correctly. It was just wedged into place. The fastening screws were not even secured. It was sitting askew in its normal place. What the...???
2) The check engine light has just come on. I have no idea why.
3) This is the biggie.
THEY SCRAPED UP 3 OF MY BRAND NEW BBS CH RIMS!!!!!!
Yes, you read that correctly. I just looked at them and 3 of the rims have scraping damage along the edges. I AM SO FREEKIN' PISSED!!
Should I take this matter right to the Service Manager or deal with the Service Advisor (Mike) 1st? Maybe right to the owner of the dealership? I'm already dissatisfied with them for how easy it was to just drive away in my car without anyone checking who I was. Has anyone had a similar experience? Do you think I can get them to repair the rims? I don't have any direct proof that the rims were undamaged prior to dropping my car off, even though I know they were. It will be my word against theirs. I can't believe this. I decide to give a different dealer a try and this is what I get. AAARRGHHH!!!!!
Anyway, since I didn't have the time to give my car the once over when I picked it up, I looked it over tonight after work. Here's what I found:
1) The plastic engine cover wasn't put back on correctly. It was just wedged into place. The fastening screws were not even secured. It was sitting askew in its normal place. What the...???
2) The check engine light has just come on. I have no idea why.
3) This is the biggie.
THEY SCRAPED UP 3 OF MY BRAND NEW BBS CH RIMS!!!!!!
Yes, you read that correctly. I just looked at them and 3 of the rims have scraping damage along the edges. I AM SO FREEKIN' PISSED!!
Should I take this matter right to the Service Manager or deal with the Service Advisor (Mike) 1st? Maybe right to the owner of the dealership? I'm already dissatisfied with them for how easy it was to just drive away in my car without anyone checking who I was. Has anyone had a similar experience? Do you think I can get them to repair the rims? I don't have any direct proof that the rims were undamaged prior to dropping my car off, even though I know they were. It will be my word against theirs. I can't believe this. I decide to give a different dealer a try and this is what I get. AAARRGHHH!!!!!
Senior Member
Joined: Mar 2000
Posts: 6,394
Likes: 1
John P had major probs with them too-- they backed his car into another Audi, then did a ...
lousy repair job... twice. I wouldn't go near Carlsen for anything. Or Rector either... they damaged a friend's TT, saying it was just a brake line. A month later, they still had the car and said that the parts were hard to get. Then Audi called him to buy back the car. Hmmmm... over a brake line? Yeah, right.
Sorry about your troubles, I would definitely go as high as you need to for resolution.
Sorry about your troubles, I would definitely go as high as you need to for resolution.
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