Props to Dan, Justin, and the Westmont Service guys......

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Mar 18, 2008 | 03:59 PM

Mike@PNS

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Props to Dan, Justin, and the Westmont Service guys......

.... Last Saturday morning I was out running errands in the A4 and needed fuel. No problem, I stopped to fill up and couldn't get the fuel door open. Tried the lock / unlock, used the key, all that crap, but no dice. Remembered seeing the manual release thing on my old A4 but I'll be damned if I can find it on the avant. Then read the manual that pointed me to the non-existent manual release - that's helpful, thanks Gunter.

So it's 11:45 and I'm at Rt83 and I55 with basically no fuel. Probably enough to get home but no more and since it's under warranty (and I'm lazy) I called Westmont figuring they were the closest. I called and spoke with Justin who told me to bring it right in after hearing my tale.

I felt better when Justin, Dan, or a tech couldn't find the manual release. They sent me on my way with a 2008 A4 2.0 S-line and said they would give me a call with an update. They ended up having to order a new actuator for the fuel door. I picked it up today and was chatting with Dan - I didn't realize he was on AW or that I had him as a student a couple years ago at a Laps event.... nice guy.

Overall, a very good dealer service experience. Cool guys, good communication, and I especially appreciated them taking me in late on a Saturday with no appointment. Nice work gents - Cheers!

Mar 18, 2008 | 04:04 PM

gription

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Did they fix the leaky P-car too?

Mar 18, 2008 | 04:08 PM

Mike@PNS

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No, that one is still leaking in my garage. I might actually get around to jacking that pig up this

... weekend to see what's going on under there.

Mar 18, 2008 | 05:02 PM

DaveyKid

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And so........what happened to the manual release? <edit>

Oh, that didn't come out right.

Mar 18, 2008 | 05:37 PM

Press

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i didn't read anything about a happy ending!

Mar 18, 2008 | 06:03 PM

siberian

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Laurel has always been cool to me like that. I know some people have ripped them before

but I've had nothing but great service there.

Mar 18, 2008 | 09:22 PM

gregmag

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Dan's always been good for us on the S4 and Jim's hooked us up with the A4.

Similar experience a few weeks ago when the S dumped power steering fluid all over the place at a parking garage in Oak Brook on a Saturday afternoon. I called Blake and he said bring it on in. Got a sweeet '08 3.2 A6 w/ 450 miles on the clock. Kinda changed the target a bit from a Q7 down the road... The steering line blew a seal and a few days later we were off.

Dan also haunts C class in our Auto-X's (thank God he put on those springs to get him out of B class, now if only Burkhardt would do something to his car!)