This is not a rant, its more of an FYI. Got my 2006 A8 SWB about a month and a half ago. The dealership i purchased was having some trouble getting it registered. I live in New York city and they are in jersey. I Finally got the registration and 10 day temp inspection, but it was already about a couple days past. The same night the MMI Screen motor went bad and started knocking the screen when ever it pops up.

So i took the car back to jersey, great service over there at Riverside, koudos to brian, peter and Mike, i cant say enough about them. I got the car back yesterday, the screen works great. So my Inspection is going to expire tommorrow, i decide to take the car to Zumbach for the inspection.

The Service Advisor asks me if i have an appointment, i told him no, i just need s NYS Inspection. He says to me in a raised voice" you always do this, you come in here without an appointment and expect to taken care of". He continues and says he had 10 cars backed up from yesterday and he might not be able to do it.

In his defense i have showed up without appointments before, rear tails, brake lights, and headlights out, and the last time was for a check engine light. I was under the impression that an NYS inspection for new cars took about 10 minutes. Hey I could be wrong. He went into a room , came out shortly after and said that i could make an appointment if i wanted. I left feeling like someone just walked all over me.

Just wanted to say, did'nt know it was common for service advisors to talk to customers like that, albeit an A8 Customer.

 

youshoulda made a big dramatic scene just for the hell of it and left.

 

= teh suck

 

Thanks for the support guys

 

if you still need a safety inspection come and see me (Matthew) i am the service manager at manhattan motorcars "i also have a b6 s4" i will take care of you this afternoon - should be no more than 20 minutes and even get it washed for you!!! call me :-) 212-594-6200 ex. 318.... i would not be able to do this till after 1pm but could do it any time up till 4pm (techs go home at 4:30pm)

 

His attitude is appauling and unnecessary. Can u live without Zumbach?

 

good to know... ive still never gone inside, just passed by...i should really stop in.

 

well ya do. I'm a young car nut with to many fast cars to play with :-)

 

service twice (thanks so much for the subway tokens), would never go back again.

 

Not going to go there anymore, i only go beacause the are close to my office and the temp is about to expire.