My sig quote says it all...
Thread Starter
AudiWorld Uber User
Joined: Feb 2002
Posts: 42,940
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My sig quote says it all...
called Dunlop and complained about having 5 flats in one year and they stated they have never heard a single complaint about the SP 9000 tire, supposedly a Max Performance Summer Tire, and while thats all fine and dandy, you cant perform when you have a flat every other month on a different tire. The 4th repair required a replacement tire because the tire could not be patched or plugged. When I asked Dunlop agent if they would be taking record of my comments there was a long pause, followed by "We're sorry you are having prob.....I hung up on them. I have no time or patience for robotic responses.
Is there any recourse or manufacturers warranty that they did not disclose or will I be permately bashing Dunlop and <b>not</b> supporting their product from here on out?
The tires were unused, mounted on a RS 6 that went with 19's at delivery and I purchased the replacement tire from TireRack if it matters.
Thanks for reading </rant>
Is there any recourse or manufacturers warranty that they did not disclose or will I be permately bashing Dunlop and <b>not</b> supporting their product from here on out?
The tires were unused, mounted on a RS 6 that went with 19's at delivery and I purchased the replacement tire from TireRack if it matters.
Thanks for reading </rant>
AudiWorld Expert
Joined: Feb 2001
Posts: 27,110
Likes: 4
From: Michigan, USA
So, other tire manufacturers give warranty against flats? ...
I think that's called "road hazard protection", but it is not part of standard warranty. It's something EXTRA that you choose to either buy or not.
That's like complaining that Audi won't fix your car if you happen to have an accident. That's what you buy INSURANCE for.
Me thinks you just had bad luck catching all these flats. I'm not trying to defend Dunlop (I don't have any affiliation with them), but I think blaming them for catching a flat tire is way out there.
That's like complaining that Audi won't fix your car if you happen to have an accident. That's what you buy INSURANCE for.
Me thinks you just had bad luck catching all these flats. I'm not trying to defend Dunlop (I don't have any affiliation with them), but I think blaming them for catching a flat tire is way out there.
Club AutoUnion
Joined: Mar 2000
Posts: 31,629
Likes: 49
From: Fort Collins Colorado
Agreed - Had my 9Ks on since 99 with only one flat - I think this was intended for carbonLords tire
<center><img src="http://pictureposter.audiworld.com/102/dsc00923.jpg"></center><p>so perhaps I should sue him 
Thread Starter
AudiWorld Uber User
Joined: Feb 2002
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5 flats in a year is not normal for any tire...
the fact that they claim to have no record of an instance yet never recorded mine leads me to believe they are full of it.
I deal with production in a different market yet am aware of the possibility of a bad mold, rubber compount etc. I have driven many tires and have never had 5 flats or even 2 on the same batch.
I didnt ask Dunlop to do anything. I expected they would discount or credit me towards a new set of a different (non 9000) model tire from the Dunlop brand, but they didnt even so much as offer.
You cant get the road hazard protection when you purchase a new set of wheels from an Audi dealership which just happened to have these tires on already. I did purchase it for the one replacement tire I bougt at tire rack, but that does dick for the other 4 punctures.
I assume if Dunlop realisticly cared about its customers they would at lest reference my complaint, or offer a suitable compromise i order to keep a customer and establish a sale. Instead I got some robot of a "customer service" agent who I am not even convinced even drives a car or even knows about what tires do.
Toyo will gain my business and I wil urchase them from TireRack with a protection plan.
As for Dunlop, they had a chance and they blew it (5 times actually). Unlike most unhappy customers, I'll be sure to reference my experience with them on every forum that warrants the comment.
I deal with production in a different market yet am aware of the possibility of a bad mold, rubber compount etc. I have driven many tires and have never had 5 flats or even 2 on the same batch.
I didnt ask Dunlop to do anything. I expected they would discount or credit me towards a new set of a different (non 9000) model tire from the Dunlop brand, but they didnt even so much as offer.
You cant get the road hazard protection when you purchase a new set of wheels from an Audi dealership which just happened to have these tires on already. I did purchase it for the one replacement tire I bougt at tire rack, but that does dick for the other 4 punctures.
I assume if Dunlop realisticly cared about its customers they would at lest reference my complaint, or offer a suitable compromise i order to keep a customer and establish a sale. Instead I got some robot of a "customer service" agent who I am not even convinced even drives a car or even knows about what tires do.
Toyo will gain my business and I wil urchase them from TireRack with a protection plan.
As for Dunlop, they had a chance and they blew it (5 times actually). Unlike most unhappy customers, I'll be sure to reference my experience with them on every forum that warrants the comment.
Member
Joined: Aug 2000
Posts: 13,105
Likes: 3
Why were you getting flats?
i.e. what was found in the tires?
You live near or drive through an area with construction? Like new home construction?
Without explanation of why the tires were flat, why would you expect them to be warrantied?
You live near or drive through an area with construction? Like new home construction?
Without explanation of why the tires were flat, why would you expect them to be warrantied?
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