Go Back   AudiWorld Forums > Audi Models > Audi A6 / S6 / RS 6 > A6 (C7 Platform) Discussion
Sign in using an external account
Register Forgot Password?


A6 (C7 Platform) Discussion Discussion forum for the C7 Audi A6 produced from 2011

Electric Steering Update - Confirmed Fix Now Available

Reply
 
 
 
 
LinkBack Thread Tools Search this Thread Display Modes
Old 08-23-2013, 12:13 PM   #1
AudiWorld Super User
Account #: 22753
 
snagitseven's Avatar
 
Join Date: Jul 2001
Location: SE MA
Posts: 8,215
Default Electric Steering Update - Confirmed Fix Now Available

I just got off the phone with a senior AOA contact I've known for many years. He confirmed with me that a couple of days ago, dealers were informed that a software update for the electric steering issues was due out very soon. He felt that the software update should be in dealer's hands by sometime next week and that it would take about 20 minutes to perform. (Edit: Reports show some dealers appear to have it now and are performing the update).

While he didn't specify which years or models, he said that 167,000 U.S. vehicles will be affected by the TSB. Since he knows I have a 2013 A6, one could presume that all 2012+ C7s and, based on that number, probably other models with electric steering (at least sold prior to MY2014 which may already have the update applied), will be eligible for the update.

I didn't ask if this would be an active or passive update by the dealer but I'm going to guess that it would be performed automatically at the next service. To be on the safe side, if you have electric steering issues, I would recommend that you contact your dealer or when you bring the car in for the next scheduled maintenance.

The good news is, after many months of programming and testing, Audi has hopefully been able to resolve the various electric steering issues that have been reported here at AudiWorld and elsewhere.
__________________

- 2013 A6 3.0T Prestige, Quartz Gray/Black, 19" Sport, Driver Assist, LED headlights,Cold Weather and B&O;
Bridgestone RE970AS tires; XPel Ultimate full front, mirrors and rocker panels, Opti-coat Pro
- 2002 allroad 2.7t - 13y/50K mi and still like new
- 2009 A4 3.2 Prestige w/Nav (sold at 4y/48K mi)
- 2001 A6 2.7t (sold at 8y/98K mi)

Last edited by snagitseven; 08-28-2013 at 06:40 PM.
snagitseven is offline   Reply With Quote
Old 08-23-2013, 12:34 PM   #2
AudiWorld Super User
Account #: 199
 
Join Date: Mar 2000
Location: Duluth, GA
Posts: 2,818
Default

Can you list off the top of your head some of the electric steering issues people have had?
__________________
Robert Cheng
2014 Q5 TDI, Phantom Black, S-Line, B&O, Nav, Side Assist
2013 S6, Estoril Blue, B&O, LED, cold weather, comfort seats, rear shade, BBS CH-R 20x9 ET25, Stasis 25.4mm RSB
2010 S4, 6-spd, Meteor Gray, Prestige, Sport Diff, Strat shifter, H&R Rear Sway -- SOLD
2000 S4, 6-spd, Brilliant Black, Stg3 & other goodies -- SOLD

OEM Audi Wheel Page

RobC is offline   Reply With Quote
Old 08-23-2013, 12:52 PM   #3
AudiWorld Super User
Account #: 22753
 
snagitseven's Avatar
 
Join Date: Jul 2001
Location: SE MA
Posts: 8,215
Default

Quote:
Originally Posted by RobC View Post
Can you list off the top of your head some of the electric steering issues people have had?
Rob, Google this for lots of threads:

"Audiworld electric steering"

Here's one to start you off..
http://forums.audiworld.com/showthread.php?t=2844976

You'll see all kinds of issues mainly about notchiness, vaugeness and wandering off center,
__________________

- 2013 A6 3.0T Prestige, Quartz Gray/Black, 19" Sport, Driver Assist, LED headlights,Cold Weather and B&O;
Bridgestone RE970AS tires; XPel Ultimate full front, mirrors and rocker panels, Opti-coat Pro
- 2002 allroad 2.7t - 13y/50K mi and still like new
- 2009 A4 3.2 Prestige w/Nav (sold at 4y/48K mi)
- 2001 A6 2.7t (sold at 8y/98K mi)
snagitseven is offline   Reply With Quote
Old 08-23-2013, 02:11 PM   #4
Audiworld Junior Member
Account #: 264517
 
Join Date: Aug 2013
Posts: 11
Default

My 2013 A6 has been in the shop for unrelated issues for several days. The service manager called me yesterday and told me about this same TSB. He said they would perform the update today before I picked the vehicle up. I received a call from him while I was on my way to pick it up. He said there was an issue with the software update and now my car has no power steering at all. He said they are still trying to figure out what happened, but ordered me a new "module" just incase mine is fried! Mine was one of the first ones they tried the software update on so maybe Audi needs to do some more homework on this? Just a heads up for those of you who will be taking their vehicle in for the new TSB.
refspd is offline   Reply With Quote
Old 08-23-2013, 02:27 PM   #5
AudiWorld Super User
Account #: 199
 
Join Date: Mar 2000
Location: Duluth, GA
Posts: 2,818
Default

Thanks, I've not noticed any of these issues so I guess I should consider myself lucky. Some of the symptoms are disconcerting and obviously a safety issue with cars veering to one side on its own. It all electric steering equipped cars are subject to this, then I would think they would do the TSB on every car rather than just for folks who complain about steering problems.
__________________
Robert Cheng
2014 Q5 TDI, Phantom Black, S-Line, B&O, Nav, Side Assist
2013 S6, Estoril Blue, B&O, LED, cold weather, comfort seats, rear shade, BBS CH-R 20x9 ET25, Stasis 25.4mm RSB
2010 S4, 6-spd, Meteor Gray, Prestige, Sport Diff, Strat shifter, H&R Rear Sway -- SOLD
2000 S4, 6-spd, Brilliant Black, Stg3 & other goodies -- SOLD

OEM Audi Wheel Page

RobC is offline   Reply With Quote
Old 08-23-2013, 02:56 PM   #6
AudiWorld Super User
Account #: 22753
 
snagitseven's Avatar
 
Join Date: Jul 2001
Location: SE MA
Posts: 8,215
Default

Quote:
Originally Posted by RobC View Post
Thanks, I've not noticed any of these issues so I guess I should consider myself lucky. Some of the symptoms are disconcerting and obviously a safety issue with cars veering to one side on its own. It all electric steering equipped cars are subject to this, then I would think they would do the TSB on every car rather than just for folks who complain about steering problems.
Not necessarily a safety issue. Not everyone experiences all of the reported issues or to the same degree. In my case, no notchiness just an occasional wandering on the highway. Others have it much worse and many don't even notice there's an issue.

In any case, they might just do the update automatically when the next time the car is in service.
__________________

- 2013 A6 3.0T Prestige, Quartz Gray/Black, 19" Sport, Driver Assist, LED headlights,Cold Weather and B&O;
Bridgestone RE970AS tires; XPel Ultimate full front, mirrors and rocker panels, Opti-coat Pro
- 2002 allroad 2.7t - 13y/50K mi and still like new
- 2009 A4 3.2 Prestige w/Nav (sold at 4y/48K mi)
- 2001 A6 2.7t (sold at 8y/98K mi)
snagitseven is offline   Reply With Quote
Old 08-23-2013, 03:35 PM   #7
AudiWorld Member
Account #: 259731
 
keithl's Avatar
 
Join Date: Jun 2013
Posts: 554
Default

Since my car was built July 16, 2013 I wonder if it has the update already?
__________________
2014 A6 Prestige
Ice Silver on Black w/ Driver Assist, Full LED, Black headliner
3M Crystalline 40% Tint all around, Akebono Euro Ceramic brakes
Hartmann HS5-209-GA:M wheels and Michelin Pilot Sport A/S 3 tires

Most recent rides:
2011 Infiniti M37 Sport, 2009 Acura TL SH-AWD Tech
2008 Acura TL Type-S (#2), 2008 Acura TL Type-S (#1), 2007 Acura TL Tech
2007 Camry Hybrid (don't ask)
2006 Acura TL Tech, 2004 Acura TL
2002 Infiniti I35, 2000 Infiniti I30
and over a dozen more before these.
keithl is offline   Reply With Quote
Old 08-23-2013, 06:25 PM   #8
AudiWorld Super User
Account #: 22753
 
snagitseven's Avatar
 
Join Date: Jul 2001
Location: SE MA
Posts: 8,215
Default

Quote:
Originally Posted by refspd View Post
My 2013 A6 has been in the shop for unrelated issues for several days. The service manager called me yesterday and told me about this same TSB. He said they would perform the update today before I picked the vehicle up. I received a call from him while I was on my way to pick it up. He said there was an issue with the software update and now my car has no power steering at all. He said they are still trying to figure out what happened, but ordered me a new "module" just incase mine is fried! Mine was one of the first ones they tried the software update on so maybe Audi needs to do some more homework on this? Just a heads up for those of you who will be taking their vehicle in for the new TSB.
Surprising to hear your dealer already had the software based on what I was told. In any case, Audi tests the heck out of these software updates before releasing it in the wild - that's one reason it takes so long to get these fixes done. Perhaps the dealer did something wrong during the install or there was an issue with the disk, USB drive or whatever medium they use. No way Audi is going to send out hundreds of updates for 167,000 cars that don't work. Hopefully.
I'm sure they'll figure it out for you.
__________________

- 2013 A6 3.0T Prestige, Quartz Gray/Black, 19" Sport, Driver Assist, LED headlights,Cold Weather and B&O;
Bridgestone RE970AS tires; XPel Ultimate full front, mirrors and rocker panels, Opti-coat Pro
- 2002 allroad 2.7t - 13y/50K mi and still like new
- 2009 A4 3.2 Prestige w/Nav (sold at 4y/48K mi)
- 2001 A6 2.7t (sold at 8y/98K mi)
snagitseven is offline   Reply With Quote
Old 08-23-2013, 06:27 PM   #9
AudiWorld Super User
Account #: 22753
 
snagitseven's Avatar
 
Join Date: Jul 2001
Location: SE MA
Posts: 8,215
Default

Quote:
Originally Posted by keithl View Post
Since my car was built July 16, 2013 I wonder if it has the update already?
One would think the 2014's have it already. I'm sure you'll find out in due course.
__________________

- 2013 A6 3.0T Prestige, Quartz Gray/Black, 19" Sport, Driver Assist, LED headlights,Cold Weather and B&O;
Bridgestone RE970AS tires; XPel Ultimate full front, mirrors and rocker panels, Opti-coat Pro
- 2002 allroad 2.7t - 13y/50K mi and still like new
- 2009 A4 3.2 Prestige w/Nav (sold at 4y/48K mi)
- 2001 A6 2.7t (sold at 8y/98K mi)
snagitseven is offline   Reply With Quote
Old 08-23-2013, 07:42 PM   #10
Audiworld Junior Member
Account #: 166009
 
Join Date: Jul 2009
Posts: 12
Default

I had my 2013 A6 in for service today to repair my A/C. When I looked at my invoice I have a line item for Power Steering software update. It doesn't seem to have a TSB number but here are the lines from my invoice:

POWER STEERING CONTROL UNIT SOFTWARE UPDATE
CAUSE: 48K8
48402599 UPDATE J500 CONTROL MODULE
FC: 48K899
__________________
2013 A6 Premium+, Bose, Cold Weather Pkg, Side Assist, Oolong/Nougat
2010 Q5 Premium+, B&O, 19", Deep Sea Blue/CMon - Gone
podra is offline   Reply With Quote
Old 08-23-2013, 07:58 PM   #11
AudiWorld Super User
Account #: 22753
 
snagitseven's Avatar
 
Join Date: Jul 2001
Location: SE MA
Posts: 8,215
Default

Quote:
Originally Posted by podra View Post
I had my 2013 A6 in for service today to repair my A/C. When I looked at my invoice I have a line item for Power Steering software update. It doesn't seem to have a TSB number but here are the lines from my invoice:

POWER STEERING CONTROL UNIT SOFTWARE UPDATE
CAUSE: 48K8
48402599 UPDATE J500 CONTROL MODULE
FC: 48K899
Were you having any steering issues before and do you notice anything different since the update?
__________________

- 2013 A6 3.0T Prestige, Quartz Gray/Black, 19" Sport, Driver Assist, LED headlights,Cold Weather and B&O;
Bridgestone RE970AS tires; XPel Ultimate full front, mirrors and rocker panels, Opti-coat Pro
- 2002 allroad 2.7t - 13y/50K mi and still like new
- 2009 A4 3.2 Prestige w/Nav (sold at 4y/48K mi)
- 2001 A6 2.7t (sold at 8y/98K mi)
snagitseven is offline   Reply With Quote
Old 08-23-2013, 08:43 PM   #12
Audiworld Junior Member
Account #: 166009
 
Join Date: Jul 2009
Posts: 12
Default

Quote:
Originally Posted by snagitseven View Post
Were you having any steering issues before and do you notice anything different since the update?
I would occasionally get the notchy/jerky on-center issue. I did bring it up during my 5k but didn't this time since I had no idea there was a fix yet. It was really prevalent in the winter so I haven't really felt it in months.

I did notice the steering felt lighter after leaving the dealership. I immediately checked my individual settings to make it was still configured for Dynamic, which it was. This was before I even looked at the invoice to discover that an update had been done.
__________________
2013 A6 Premium+, Bose, Cold Weather Pkg, Side Assist, Oolong/Nougat
2010 Q5 Premium+, B&O, 19", Deep Sea Blue/CMon - Gone
podra is offline   Reply With Quote
Old 08-23-2013, 10:31 PM   #13
AudiWorld Member
Account #: 166606
 
Join Date: Jul 2009
Posts: 202
Default

Quote:
Originally Posted by refspd View Post
My 2013 A6 has been in the shop for unrelated issues for several days. The service manager called me yesterday and told me about this same TSB. He said they would perform the update today before I picked the vehicle up. I received a call from him while I was on my way to pick it up. He said there was an issue with the software update and now my car has no power steering at all. He said they are still trying to figure out what happened, but ordered me a new "module" just incase mine is fried! Mine was one of the first ones they tried the software update on so maybe Audi needs to do some more homework on this? Just a heads up for those of you who will be taking their vehicle in for the new TSB.
The software update was out about two days ago. Faulty module after software updated is most likely dealer fault. The technician may not following factory procedure exactly when doing the update.
oaktreelimb is offline   Reply With Quote
Old 08-24-2013, 05:07 PM   #14
Audiworld Junior Member
Account #: 244135
 
dwboston's Avatar
 
Join Date: Sep 2012
Posts: 85
Default

I had the update done today while my 2012 A6 was in for an oil change. I asked the service writer if he knew about the update and he did right away. He asked me if I was having any issues and I mentioned the steering could get a little vague on the highway at times. They then applied the update during the oil change. The steering definitely seems more solid on the highway after the update. I'll see how it goes over the next few weeks.
__________________
2012 A6 Prestige w/ Innovation package, Moonlight Blue w/Black Interior
dwboston is offline   Reply With Quote
Old 08-24-2013, 05:15 PM   #15
AudiWorld Super User
Account #: 22753
 
snagitseven's Avatar
 
Join Date: Jul 2001
Location: SE MA
Posts: 8,215
Default

That sounds encouraging. I've had the same vagueness with some occasional wandering off center and am going in for my 15k service next week. Looking forward to seeing what Audi has managed to accomplish with the update. Also hope to have the transmission software update done as well.
__________________

- 2013 A6 3.0T Prestige, Quartz Gray/Black, 19" Sport, Driver Assist, LED headlights,Cold Weather and B&O;
Bridgestone RE970AS tires; XPel Ultimate full front, mirrors and rocker panels, Opti-coat Pro
- 2002 allroad 2.7t - 13y/50K mi and still like new
- 2009 A4 3.2 Prestige w/Nav (sold at 4y/48K mi)
- 2001 A6 2.7t (sold at 8y/98K mi)
snagitseven is offline   Reply With Quote
Old 08-26-2013, 04:00 AM   #16
Audiworld Junior Member
Account #: 170766
 
Slant83's Avatar
 
Join Date: Oct 2009
Posts: 71
Default

In for a seat rocking issue today.. I was informed that the TSB for the power steering control unit is being updated while in for service
__________________
"if I have get up every morning and drive myself to an early grave, it least it will be in a nice car"
Slant83 is offline   Reply With Quote
Old 08-28-2013, 06:17 PM   #17
AudiWorld Super User
Account #: 22753
 
snagitseven's Avatar
 
Join Date: Jul 2001
Location: SE MA
Posts: 8,215
Default

FYI, the posts in this thread discussing the transmission TSB update have been moved to this already existing thread:

http://forums.audiworld.com/showthread.php?t=2850520

Let's keep the discussion on this thread focused on the steering update.

This would be a good place to relate your experiences, good or not so good if you've had the steering update performed.

For example, did it correct the notchiness some have reported?
Any improvement on the wandering issue?
Has the electric steering "vagueness" been improved?
How has it affected the different modes compared to before the update, i.e. Comfort, Auto or Dynamic?
Overall, was the update a thumbs up, a thumbs down or a sideways thumb with no difference?
__________________

- 2013 A6 3.0T Prestige, Quartz Gray/Black, 19" Sport, Driver Assist, LED headlights,Cold Weather and B&O;
Bridgestone RE970AS tires; XPel Ultimate full front, mirrors and rocker panels, Opti-coat Pro
- 2002 allroad 2.7t - 13y/50K mi and still like new
- 2009 A4 3.2 Prestige w/Nav (sold at 4y/48K mi)
- 2001 A6 2.7t (sold at 8y/98K mi)
snagitseven is offline   Reply With Quote
Old 08-29-2013, 04:03 AM   #18
AudiWorld Member
Account #: 240040
 
Go123's Avatar
 
Join Date: Jul 2012
Location: USA
Posts: 146
Default

MY 2014 comes updated with new steering software. On delivery Audi instructed dealer to replace some type of flap related to the supercharger.
Go123 is offline   Reply With Quote
Old 08-30-2013, 10:05 AM   #19
Audiworld Junior Member
Account #: 181306
 
NCAudiFan's Avatar
 
Join Date: Mar 2010
Location: Monroe, NC
Posts: 83
Default

Dropped my 2013 off this morning to get the AC issue repaired (after driving 1.5 hours home from work in Charlotte rush hour yesterday at 97 degrees) and the first thing the guy said was they had to do a software update on my steering. I have not had the issue on my car but wife has on her 2013. I guess it will get updated on the next scheduled service. I tried to get them give me the pre-owned white R8 Sypder on the showroom floor as my loaner to make up for my discomfort yesterday afternoon but that was a no go. It was only $139,900 if anyone is interested.
__________________
2013 A6 Premium+ / Moonlight Blue Metallic / Titanium Gray Interior / Walnut Trim / 20" wheels / Side Assist / Cold Weather package / Bose Stereo

2013 A6 Premium+ / Ice Silver Metallic / Black Interior / Walnut Trim / 19" Sport package / Side Assist / Cold Weather package / Bose Stereo
NCAudiFan is offline   Reply With Quote
Old 08-30-2013, 10:32 AM   #20
AudiWorld Member
Account #: 165169
 
fEArmE's Avatar
 
Join Date: Jul 2009
Posts: 377
Default

For those who received the steering software update, did the steering feel lighter at all? Some folks are claiming after the update, the car drives like a boat.
fEArmE is offline   Reply With Quote
Old 08-30-2013, 10:32 AM
AudiWorld
Audi R8




Paid Advertisement
 
 
 
Reply

Tags
2013, 48k8, a5, audi, audis, aug, canker, electric, electronic, fixes, r8, software, sore, steering, update


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are On
Pingbacks are On
Refbacks are On



Join AudiWorld

All times are GMT -8. The time now is 06:54 AM.


Copyright 2014 AudiWorld.com Audi Enthusiast Community