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Google maps not working

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Old 05-20-2014, 06:50 PM   #1
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Default Google maps not working

Recently I had the MMI upgrade from 4.69 to 7.15-2 and hadn't bothered with seeing if anything was wrong with the system until a few days ago when I tried all things to make google maps come up on the navigation. Nothing worked. I also searched the forums and didn't find much. Help!

When I go to settings the Map view option shows google earth greyed out and although selected, no google maps show on the navigation. See the pics for reference.

Any ideas what might be missing? btw, this used to work just fine before the upgrade... thanks
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Old 05-20-2014, 07:17 PM   #2
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From the photo, it looks like Google Earth overlay is trying to load (the Google logo is partially lit). For grins, try rebooting the MMI. Press Menu+center selector+upper right function button at the same time. Wait for the 3G bars to fully connect and try again.
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Old 05-21-2014, 06:39 AM   #3
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Originally Posted by snagitseven View Post
From the photo, it looks like Google Earth overlay is trying to load (the Google logo is partially lit). For grins, try rebooting the MMI. Press Menu+center selector+upper right function button at the same time. Wait for the 3G bars to fully connect and try again.
Thanks snagitseven. I tried the reset you mentioned and still doesn't work . Google search works as well as online destinations and wifi hotspot so the issue seems isolated to google maps overlay to the navigation maps. Any other ideas besides taking it to the dealership?

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Old 05-21-2014, 08:10 AM   #4
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Sometimes Audi Connect services temporarily loses some function. (i.e voice command wouldn't work with online destination searches last week). I don't use Google Earth all that often so I'll try mine and see if it's working.
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- 2013 A6 3.0T Prestige, Quartz Gray/Black, 19" Sport, Driver Assist, LED headlights,Cold Weather and B&O;
Conti DSW 06 tires; XPel Ultimate full front, A pillars,mirrors and rocker panels, wrapped edged, Opti-Coat Pro Plus
- 2002 allroad 2.7t - 14y/55K mi and still like new
- 2009 A4 3.2 Prestige w/Nav (sold at 4y/48K mi)
- 2001 A6 2.7t (sold at 8y/98K mi)
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Old 05-21-2014, 08:35 AM   #5
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Thanks snagitseven. I tried the reset you mentioned and still doesn't work . Google search works as well as online destinations and wifi hotspot so it seems isolated to google maps overlay to the navigation maps. Any other ideas besides taking it to the dealership?
Try pulling the SIM and re-insert, that should force the MMI to reestablish the data connection with Google, hopefully, the overlay will appear. Good luck!
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Old 05-21-2014, 09:23 AM   #6
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Originally Posted by 13c7a6 View Post
Try pulling the SIM and re-insert, that should force the MMI to reestablish the data connection with Google, hopefully, the overlay will appear. Good luck!
Thanks! Question: do I need to pull the sim card while the car is off? Or does it matter?
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Old 05-21-2014, 09:33 AM   #7
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Probably a dumb question; Did you pay your Audi Connect bill?
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Old 05-21-2014, 09:52 AM   #8
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Probably a dumb question; Did you pay your Audi Connect bill?
not dumb! and no, I didn't pay it but there was a SIM card when I bought the car and I'm guessing the previous owner had paid for a period of time because as I said, all the other 3G services work just fine. Even google maps used to work before the MMI update took place.
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Old 05-21-2014, 10:28 AM   #9
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Originally Posted by jcamber View Post
Thanks! Question: do I need to pull the sim card while the car is off? Or does it matter?
No.
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- 2013 A6 3.0T Prestige, Quartz Gray/Black, 19" Sport, Driver Assist, LED headlights,Cold Weather and B&O;
Conti DSW 06 tires; XPel Ultimate full front, A pillars,mirrors and rocker panels, wrapped edged, Opti-Coat Pro Plus
- 2002 allroad 2.7t - 14y/55K mi and still like new
- 2009 A4 3.2 Prestige w/Nav (sold at 4y/48K mi)
- 2001 A6 2.7t (sold at 8y/98K mi)
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Old 05-21-2014, 06:30 PM   #10
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Originally Posted by 13c7a6 View Post
Try pulling the SIM and re-insert, that should force the MMI to reestablish the data connection with Google, hopefully, the overlay will appear. Good luck!
Tried it and didn't work. This should be covered under warranty I hope!? I just got burned on another issue and Audi isn't being too good to me these days.
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