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Google maps not working

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Old 05-20-2014, 06:50 PM   #1
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Default Google maps not working

Recently I had the MMI upgrade from 4.69 to 7.15-2 and hadn't bothered with seeing if anything was wrong with the system until a few days ago when I tried all things to make google maps come up on the navigation. Nothing worked. I also searched the forums and didn't find much. Help!

When I go to settings the Map view option shows google earth greyed out and although selected, no google maps show on the navigation. See the pics for reference.

Any ideas what might be missing? btw, this used to work just fine before the upgrade... thanks
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Old 05-20-2014, 07:17 PM   #2
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From the photo, it looks like Google Earth overlay is trying to load (the Google logo is partially lit). For grins, try rebooting the MMI. Press Menu+center selector+upper right function button at the same time. Wait for the 3G bars to fully connect and try again.
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Old 05-21-2014, 06:39 AM   #3
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Originally Posted by snagitseven View Post
From the photo, it looks like Google Earth overlay is trying to load (the Google logo is partially lit). For grins, try rebooting the MMI. Press Menu+center selector+upper right function button at the same time. Wait for the 3G bars to fully connect and try again.
Thanks snagitseven. I tried the reset you mentioned and still doesn't work . Google search works as well as online destinations and wifi hotspot so the issue seems isolated to google maps overlay to the navigation maps. Any other ideas besides taking it to the dealership?

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Old 05-21-2014, 08:10 AM   #4
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Sometimes Audi Connect services temporarily loses some function. (i.e voice command wouldn't work with online destination searches last week). I don't use Google Earth all that often so I'll try mine and see if it's working.
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- 2002 allroad 2.7t - 14y/55K mi and still like new
- 2009 A4 3.2 Prestige w/Nav (sold at 4y/48K mi)
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Old 05-21-2014, 08:35 AM   #5
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Thanks snagitseven. I tried the reset you mentioned and still doesn't work . Google search works as well as online destinations and wifi hotspot so it seems isolated to google maps overlay to the navigation maps. Any other ideas besides taking it to the dealership?
Try pulling the SIM and re-insert, that should force the MMI to reestablish the data connection with Google, hopefully, the overlay will appear. Good luck!
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Old 05-21-2014, 09:23 AM   #6
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Try pulling the SIM and re-insert, that should force the MMI to reestablish the data connection with Google, hopefully, the overlay will appear. Good luck!
Thanks! Question: do I need to pull the sim card while the car is off? Or does it matter?
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Old 05-21-2014, 09:33 AM   #7
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Probably a dumb question; Did you pay your Audi Connect bill?
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Old 05-21-2014, 09:52 AM   #8
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Probably a dumb question; Did you pay your Audi Connect bill?
not dumb! and no, I didn't pay it but there was a SIM card when I bought the car and I'm guessing the previous owner had paid for a period of time because as I said, all the other 3G services work just fine. Even google maps used to work before the MMI update took place.
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Old 05-21-2014, 10:28 AM   #9
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Originally Posted by jcamber View Post
Thanks! Question: do I need to pull the sim card while the car is off? Or does it matter?
No.
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- 2002 allroad 2.7t - 14y/55K mi and still like new
- 2009 A4 3.2 Prestige w/Nav (sold at 4y/48K mi)
- 2001 A6 2.7t (sold at 8y/98K mi)
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Old 05-21-2014, 06:30 PM   #10
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Try pulling the SIM and re-insert, that should force the MMI to reestablish the data connection with Google, hopefully, the overlay will appear. Good luck!
Tried it and didn't work. This should be covered under warranty I hope!? I just got burned on another issue and Audi isn't being too good to me these days.
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Old 05-23-2014, 05:09 AM   #11
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Checked my Google Earth overlay yesterday and it worked as expected. So the issue is not with AC services, it's with your car.
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Bridgestone RE970AS tires; XPel Ultimate full front, mirrors and rocker panels, Opti-coat Pro
- 2002 allroad 2.7t - 14y/55K mi and still like new
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- 2001 A6 2.7t (sold at 8y/98K mi)
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Old 05-23-2014, 02:26 PM   #12
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Tried it and didn't work. This should be covered under warranty I hope!? I just got burned on another issue and Audi isn't being too good to me these days.
Did you see the word "Google" on the MMI, if so, you have a connection, then there is something wrong with the MMI. If you have a 2012, sometimes it will take multiple attempts to get the MMI to update correctly. If you have a VCDS cable, do a scan and see if there is any error code stored. Or take it back to the dealer
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Old 05-23-2014, 05:40 PM   #13
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If you look at the OP's photo, you can see that his Google logo is halfway visible. I'd bet it's the software update since that's the only thing not working with his Audi Connect.
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- 2002 allroad 2.7t - 14y/55K mi and still like new
- 2009 A4 3.2 Prestige w/Nav (sold at 4y/48K mi)
- 2001 A6 2.7t (sold at 8y/98K mi)
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Old 09-08-2014, 05:23 AM   #14
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hi,

I have the same problem on my A3 8V since yesterday, how did you resolve the issue ?

Thanks
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Old 09-08-2014, 06:06 AM   #15
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hi,

I have the same problem on my A3 8V since yesterday, how did you resolve the issue ?

Thanks
Maybe a post in the A3 section would be more useful as C7 A6's are very different.
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Old 09-08-2014, 06:13 AM   #16
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well I spent my afternoon on the internet looking for the same issue and couldn't find anything apart from this topic.

I have exactly the same issue, the word google is halfway visible, no google maps but all the internet services are working.

Even if it doesn't help me I guess it could still help people with A6 too if they have the same problem and come to this topic.
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Old 09-08-2014, 11:45 AM   #17
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well I spent my afternoon on the internet looking for the same issue and couldn't find anything apart from this topic.

I have exactly the same issue, the word google is halfway visible, no google maps but all the internet services are working.

Even if it doesn't help me I guess it could still help people with A6 too if they have the same problem and come to this topic.
In my case it was my data plan expiring. The prior owner bought a set amount of months and I basically rode out his plan for about 4-5 months. I need to get it activated but I'm not ready to bite the ~$450 bullet for 30 months yet...
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Old 09-08-2014, 01:00 PM   #18
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In my case it was my data plan expiring. The prior owner bought a set amount of months and I basically rode out his plan for about 4-5 months. I need to get it activated but I'm not ready to bite the ~$450 bullet for 30 months yet...
Thanks for the answer, not the same issue as mine at the end then

back to square one
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Old 09-08-2014, 06:07 PM   #19
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Thanks for the answer, not the same issue as mine at the end then

back to square one

You may want to call Audi connect to be sure the account is active. They recently had a billing issue that caused my account to freeze. Google maps did not load although it appeared my connection was good and even had a wifi connection on my phone but it truly was not connected. Apparently some of the billing didn't go out and it caused a lot of owners connections to stop working.
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Old 09-09-2014, 11:07 AM   #20
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The account is active for 3 years when you buy an A3 and all the other connect services (weather, google search ... ) work

only google maps is not working
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Old 09-09-2014, 11:07 AM
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