Originally Posted by Lazydog
I also have to add that I have been with this dealer for many many years and just about everyone there knows me.
I think it definitely is dealer dependent, but also hinges on the customer interaction.
In the 4 years of working with my dealership, everyone knows me too.
When they see the D4 pull up with the Euro tag they all make a beeline to say hello.
I talk to and circulate among everyone from the security guys to the GM.
Last time I was there my SA was getting coffee and jokingly pointed to the manicure station and said "You can get your nails done if you want Jake !"
He was smart enough to do that out of arms reach while my Brand Specialist was distracting me asking if I wanted to go out back and smoke a cigarette.
Meanwhile the rest of the customers were sitting there looking bothered with frowns on their faces as if they were waiting for a custom headstone to be engraved.
Another Audi dealership opened recently that is closer to me.
There is very little they could possibly do to lure me away from the good relationship I have.