hats off to eclipse
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Joined: Oct 2002
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hats off to eclipse
i have an eclipse 6 disc in dash head unit that recently **** the bed. basically it wouldn't eject, rotate, or play cd's. i wasn't to happy to find out it was 6 months out of it's 3 year warranty. especially since the deck was $850 3 years ago. well, it got sent back to eclipse and returned 3 weeks later as good as new. installed it today and it works perfect... even looks like new. the damage was $150 plus shipping. sure beats $850 for a new deck!
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Joined: Mar 2000
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I washed my hands of them...
My last deck had a button fail 3 weeks after the warranty was up. Apparently a common problem with any commonly used button (in this case it was the power button). Eclipse didn't have to help me out...and they didn't (I asked, they refused). I paid the standard $100+ fee in addition to shipping to get a fvcking button fixed. While it was in there, I asked them to replace a few other "commonly used buttons". As best as I could tell, the other buttons were not fixed as requested, only the defective button.
They do offer the best warranty in the business, but they also charge a premium in my book.
They do offer the best warranty in the business, but they also charge a premium in my book.
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Joined: Mar 2000
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There are two reasons for that...
and I don't think Eclipse is unique in this matter either...
1. Reduces their internal staffing needs.
2. Forces (over the long haul) people to buy through their distribution network, and not through alternative means (internet).
I don't like this policy in general, and when I find companies that won't deal with customers 1 on 1, I do my best to avoid them in the future.
1. Reduces their internal staffing needs.
2. Forces (over the long haul) people to buy through their distribution network, and not through alternative means (internet).
I don't like this policy in general, and when I find companies that won't deal with customers 1 on 1, I do my best to avoid them in the future.
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yup, the would only deal with the place it was purchased from...
still it was hassle free. i just went to the dealer, they pulled it and sent it out, called me when it came back, and reinstalled it for free.
that does suck about your experience... i guess i'm just really excited. my deck wouldn't do anything, it was basically worthless and i thought i was faced with having to by a new one... paying $150 was a great alternative, especially since i love the deck itself.
that does suck about your experience... i guess i'm just really excited. my deck wouldn't do anything, it was basically worthless and i thought i was faced with having to by a new one... paying $150 was a great alternative, especially since i love the deck itself.
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