wtf???

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Mar 20, 2002 | 09:47 AM

allegro

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wtf???

my parents just dropped off their A4 at the dealership and the service department said that they don't get a freakin rental??? the service people said that u only get rentals if u leave the car over one night...? is this right? i could have sworn that u get a rental every time...?

tell me the dealer is being a f'n moron...

Mar 20, 2002 | 09:48 AM

MikekiM@PureMS

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From: San Diego, CA

varies from dealer to dealer

but I believe Audi's policy on rentals is that it must stay the night before Audi picks up the tab. But only for warranty work.

Mar 20, 2002 | 09:49 AM

Bill In SoCal

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They denied me a rental since I don't have the orginal Audi warrenty only Audi Assured. :-(

Mar 20, 2002 | 09:51 AM

mjbrox

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dam I think this comes up every week....I will take it this time

It depends on the dealer. They do not have to provide you anything. richmond and alexandria VA have the same policy that you describe. In Richmond they have a shuttle van that will take you to work and in Alexandria they have a guy in an A6 Avant that will take you to the metro station.

Mar 20, 2002 | 09:52 AM

allegro

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*grumble*

this never happened before...
argh audi service sucks...

Mar 20, 2002 | 09:54 AM

Kristina

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i've never been able to get a loaner...parents always do at the Lexus dealer though...?!

i've even asked and the dealer about getting a car and he said that they couldn't do anything about it -- just offer me a ride home. also, if i do need an over-night loaner, i could only get a VW (i'm 21). how does that makes sense if i've been driving my a4 for almost three years now??

at the lexus dealer my parents go to (Ken Shaw in Toronto), they have a Dicount car rental centre built right in so they have the keys waiting for their rental as soon as they drive into the "drive-through" service bay...it's wonderful. they get a rental (corolla or camry though) for any type of service as long as it's requested.

go figure...