Question for April or others about a dealer-relationship issue.
Thread Starter
AudiWorld Super User
Joined: Apr 2001
Posts: 21,851
Likes: 1
Question for April or others about a dealer-relationship issue.
I decided to pay $25 for a one year membership to AllData, which provides rudimentary maintenance guides and technical service bulletins for all cars.
I've noticed two issues addressed in the TSBs that may apply to my car. I'm under warranty, so I'm going to bring it in.
The question is, <b>do I specifically identify the TSB to the dealer, or do I just identify the symptom and trust them to connect it to the TSB?</b>
The only reason NOT to mention the TSB by name is that I could get flagged as a "TSB Hypochodriac" who is fishing for needless repairs. I can absolutely understand why a dealer would be put off by the ideas of a customer armed with TSB citations.
Any thoughts?
I've noticed two issues addressed in the TSBs that may apply to my car. I'm under warranty, so I'm going to bring it in.
The question is, <b>do I specifically identify the TSB to the dealer, or do I just identify the symptom and trust them to connect it to the TSB?</b>
The only reason NOT to mention the TSB by name is that I could get flagged as a "TSB Hypochodriac" who is fishing for needless repairs. I can absolutely understand why a dealer would be put off by the ideas of a customer armed with TSB citations.
Any thoughts?
AudiWorld Super User
Joined: Nov 2002
Posts: 18,394
Likes: 1
all sounds good here.....
you're the customer, and they are by design wanting to do the absolute minimum in their work.
Take it in...I've tried the sheepish routine and straight out I know the hard points and technicals. Better to put things sometimes out in front. See how they react vs. an Audi dealer, where you need to do the sheepish routine.
Just like doctors....pin them down with facts and data, and they'll squirm.
The paranoia from them comes from the fact that people outside of their little sphere can learn their craft.
Take it in...I've tried the sheepish routine and straight out I know the hard points and technicals. Better to put things sometimes out in front. See how they react vs. an Audi dealer, where you need to do the sheepish routine.
Just like doctors....pin them down with facts and data, and they'll squirm.
The paranoia from them comes from the fact that people outside of their little sphere can learn their craft.
Thread Starter
AudiWorld Super User
Joined: Apr 2001
Posts: 21,851
Likes: 1
I didn't want to imply that I had an issues with them, or thought they would freak out.
I just want to do what is fair, and what gives me the best chance of getting issues resolved.
I'm sure the mother ship pays them for doing my warranty work. I just don't want them to dismiss or minimize my "complaints".
I'm sure the mother ship pays them for doing my warranty work. I just don't want them to dismiss or minimize my "complaints".
Trending Topics
AudiWorld Stories
Bringing Audi to Life for Audi Fans
Top 10 Most Expensive Audis Ever Sold on Bring-A-Trailer
Brett Foote
10 Audi Features & Options We Miss the Most!
Joe Kucinski
Audi Recreates Crazy-Looking Speed Record Breaker From 1935
Verdad Gallardo
Coachbuilder Recreates the 1995 Audi TTS Concept
Verdad Gallardo
Every Audi V10 Car Ranked!
Joe Kucinski
9 Audi Designs That Aged Like Fine Wine
Verdad Gallardo
2026 Audi Q5 Buyer's Guide (Every Model Explained)
Brett Foote
Ranking Every Current Audi 'S' Model From Worst to First!
Joe Kucinski
10 Best Audis That are FINALLY LEGAL to Import to the U.S.!
Joe Kucinski
AudiWorld Super User
Joined: Jan 2002
Posts: 9,492
Likes: 2
Timely situation posted on the B6 S4 forum.
They're not confidential. Obviously, as Greg has discovered, they're readily available.
Like I said... it's all in the delivery, though.<ul><li><a href="https://forums.audiworld.com/s4b6/msgs/326558.phtml">Service advisor doesn't like TSBs brought to him.</a></li></ul>
Like I said... it's all in the delivery, though.<ul><li><a href="https://forums.audiworld.com/s4b6/msgs/326558.phtml">Service advisor doesn't like TSBs brought to him.</a></li></ul>