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Steering wheel scroll wheel problem

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Old Mar 25, 2022 | 02:40 AM
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Default Steering wheel scroll wheel problem

Hi all. I have an issues where both of the scroll wheels on the steering wheel suddenly stopped working. The rest of the MMI and all the buttons (including clicking the scroll wheels) work fine. I'm just unable to scroll through any of the options or adjust the volume using the steering wheel. I've tried a full MMI reset but that didn't help. Any help / advice would be massively appreciated. Thanks in advance.
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Old Mar 25, 2022 | 06:19 AM
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Originally Posted by wrighty79
Hi all. I have an issues where both of the scroll wheels on the steering wheel suddenly stopped working. The rest of the MMI and all the buttons (including clicking the scroll wheels) work fine. I'm just unable to scroll through any of the options or adjust the volume using the steering wheel. I've tried a full MMI reset but that didn't help. Any help / advice would be massively appreciated. Thanks in advance.
Very first thing would be to see if there are any error codes showing.
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Old Jun 23, 2022 | 09:46 AM
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Originally Posted by fkaufman
Very first thing would be to see if there are any error codes showing.
finally got round to getting it scanned and there is nothing. It’s driving me mad as you can imagine and don’t fancy paying £180 for Audi to have a look at it.
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Old Sep 23, 2023 | 02:25 PM
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Did you manage to fix this problem?
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Old Sep 23, 2023 | 11:57 PM
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Originally Posted by dj-chrispy
Did you manage to fix this problem?
no Im just living with it. It did randomly start working again for a few days a while back but then stopped again.
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Old Sep 30, 2025 | 06:45 AM
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Just wanted to see if you had an update or anyone else has experienced this issue?

I'm having the same problem, literally every button works - including when I press the scroll wheels - but neither works when I scroll up or down. I'm using OBDEleven live data to test. Both worked fine then stopped working at the same time. I tried replacing the steering column switch/clock spring assembly but that didn't fix it.

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Old Sep 30, 2025 | 10:00 AM
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I have the opposite issue, volume on the steering wheel works fine but the volume on the console is sketchy for both my A7 & S6.
Not an issue since I mainly use the steering wheel volume.
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Old Oct 1, 2025 | 06:50 AM
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That is an easy one to fix. Pull the **** off and spray the shaft generously with WD40. The liquid will seep into the control and clean the contacts.

Last edited by fkaufman; Oct 1, 2025 at 06:55 AM.
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