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Surveys!!!

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Old Jun 3, 2013 | 03:38 PM
  #1  
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Default Surveys!!!

I've purchased 11 new vehicles in my life and a number of used ones. I've occasionally received a survey which I completed and returned. In the few months since I purchased my A7, I have received:

1) A survey from the dealer (which I expected.)
2) A survey from Audi (which I also expected.)
3) A lengthy survey from J.D.Power which I completed.
4) A lengthy online survey requested by email which I completed...
5) only to receive another email from the same company stating that the first survey was only the first in a series.
6) Another survey request via email which I deleted and cannot remember from whom.
7) Yet another survey request via email which I deleted and cannot remember from whom.
8) And now the granddaddy of them all - a 570 question survey via mail from Maritz Research. It could be only 500 questions if you are single, own no other cars, test drove no other cars, etc. But yes, the "check all that apply" and "rate from 1 to 5" questions total 570 questions!

I never received this many survey requests when I purchased a new Jaguar, two new Lexus, new Infiniti, Chrysler or Cadillac. I'm sure that there are some that I just haven't received yet. Doesn't this seem ridiculous?
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Old Jun 3, 2013 | 04:24 PM
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The answer is of course, YES. The dealer and manufacturer - ok, Everyone else, goes in file 13, or "return to sender".
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Old Jun 3, 2013 | 06:36 PM
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You must fit a very popular profile.
Circular file for most of them unless a survey sponsor is willing to pay you a reasonable amount for your time (and you have nothing better to do).

Interestingly, in 11 months since purchase, I've only received one short survey from a marketing firm with a $5 bill enclosed which I completed for the heck of it. Strangely, nothing from my dealer or Audi directly. I did receive a letter invite to participate in a comprehensive auto focus group in Boston which would have paid up to $700 if selected. I called the same day to respond and they had already filled the group for Audi A6 owners a week prior. Weird.
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Old Jun 4, 2013 | 05:13 AM
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Originally Posted by AAAAAAA
I never received this many survey requests
Originally Posted by snagitseven
Interestingly, in 11 months since purchase, I've only received one short survey from a marketing firm with a $5 bill enclosed which I completed for the heck of it. Strangely, nothing from my dealer or Audi directly.
It's been just over 7 months since I picked up my 2013 A7 and I have not received a single survey request from my dealer or Audi. Additionally, I never received a courtesy follow-up call from my dealer after purchasing the car to see if I had any questions. A few weeks ago I had my first service appointment and never received a follow-up call or survey from my dealer or Audi.

Audi is a very strange company.
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Old Jun 4, 2013 | 05:52 AM
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That is surprising to me. Every time I bring a Audi in for service to Braman Audi in WPB, I always get a survey as a follow up, and many times have received a call from the SM asking about the recent visit. Maybe Braman is an exception?
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Old Jun 4, 2013 | 06:35 AM
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Originally Posted by Rlk1
That is surprising to me. Every time I bring a Audi in for service to Braman Audi in WPB, I always get a survey as a follow up, and many times have received a call from the SM asking about the recent visit. Maybe Braman is an exception?
Agreed, the sales and service staff @Braman are some of the best car guys around. Theo Ribbato, Chris Hill, Chris Feltner and Andrew Miranda are terrific to deal with. No more so than my recent adventures in turning my nearly new A7 into an Ark.

In my book they all get "6"'s.
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Old Jun 11, 2013 | 11:49 AM
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Default Yet another!

Today's mail brought yet another survey request.

9) This one is from RDA Group (http://auto-quality.us)
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Old Jun 12, 2013 | 03:36 PM
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Originally Posted by AAAAAAA
I've purchased 11 new vehicles in my life and a number of used ones. I've occasionally received a survey which I completed and returned. In the few months since I purchased my A7, I have received:

1) A survey from the dealer (which I expected.)
2) A survey from Audi (which I also expected.)
3) A lengthy survey from J.D.Power which I completed.
4) A lengthy online survey requested by email which I completed...
5) only to receive another email from the same company stating that the first survey was only the first in a series.
6) Another survey request via email which I deleted and cannot remember from whom.
7) Yet another survey request via email which I deleted and cannot remember from whom.
8) And now the granddaddy of them all - a 570 question survey via mail from Maritz Research. It could be only 500 questions if you are single, own no other cars, test drove no other cars, etc. But yes, the "check all that apply" and "rate from 1 to 5" questions total 570 questions!

I never received this many survey requests when I purchased a new Jaguar, two new Lexus, new Infiniti, Chrysler or Cadillac. I'm sure that there are some that I just haven't received yet. Doesn't this seem ridiculous?
I have had this exact experience! While I didn't mind, I have completed about 6 surveys in the 3 months I have owned by 2013 A7, all from various sources. I can only hope that they use this information wisely
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Old Jun 12, 2013 | 03:44 PM
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The lesson may be....never answer surveys that are sent via email. Once you respond to one, they reproduce like rabbits.
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