Audi Care

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Sep 17, 2015 | 08:19 AM

ikold

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Audiworld Junior Member

Joined: Aug 2014

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Audi Care

Need a little help from the group here (advice). I bought my 2015 S8 last September and they had a program where AudiCare was included in the sale of the car as a promotion.
I took my car into to get its 15k service done last week (different dealer) and they called me today to tell me that my car was not enrolled in Audi Care that I owed $500 and that I needed to show proof of its enrollment in Audi Care.
When I bought the car I was told it was included and I never thought to ask for something in writing the same way when you buy a BMW you don't ask for written proof that they will perform the scheduled maint for the first 36 months.

Does anyone have a link or information that I could provide the dealer that corroborates my story. Purchased the car early September of last year.

Thanks!

PS - Has been the best car I've ever owned and other than needing an alignment has been trouble free.

Sep 17, 2015 | 10:43 AM

Uber.8

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Joined: Aug 2015

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Basic AudiCare for the S8 is usually optional and costs around $1,100-$1,200. The fact that they say you only owe $500 sounds like it was indeed a promotion. Perhaps there was a communication issue. That said, AudiCare is a value at $1,200 and a steal at $500.

Sep 17, 2015 | 11:04 AM

The_Capt

AudiWorld Member

Joined: Apr 2015

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From: Seattle, WA

Per my SA when I came in a few months ago, Audi Care was free at initial purchase for both A8/S8. I bought mine second hand, but the Audi Care coverage stays with the car through the 40k service.

Sep 17, 2015 | 12:30 PM

tenspeed

AudiWorld Super User

Joined: Dec 2011

Posts: 4,038

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From: Honeoye New York USA

Quote:

Originally Posted by Uber.8

He's being charged $500 for the 15,000 mile oil change...

Sep 21, 2015 | 05:07 AM

ikold

Thread Starter

Audiworld Junior Member

Joined: Aug 2014

Posts: 26

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Correct. I'm being charged for the service that should be covered under Audi Care. The question is how do you prove that Audi Care was included for S8's purchased last August (august 15).

Sep 21, 2015 | 05:23 AM

mikey94025

AudiWorld Member

Joined: Jul 2003

Posts: 60

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From: San Francisco, CA

Quote:

Originally Posted by ikold

Correct. I'm being charged for the service that should be covered under Audi Care. The question is how do you prove that Audi Care was included for S8's purchased last August (august 15).

I did a search for "complimentary audi care a8" and this old A8 page shows a complimentary AudiCare program that ran from 10/3/2014 to 1/2/2015: Audi San Diego | New Audi dealership in San Diego, CA 92126. And this page shows a program from 01/08/2013 - 10/02/2014: Sunset Audi | Portland Oregon's New and Used Audi Dealership. That would seem to cover all of 2014.

The dates seem coincidentally sequentual, but they still could be dealer-specific specials vs. nationwide programs, i.e., incentives thrown in for purchases at that dealership. There wasn't such an Audi program running when I purchased my 2015 S8 in July, so I purchased Audi Care myself.