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Lost all steering wheel button controls

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Lost all steering wheel button controls

 
Old 07-11-2019, 09:17 AM
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Default Lost all steering wheel button controls

2 days ago I lost the functionality of all buttons on the steering wheel. No voice, no volume, no dash arrows, no regeneration paddle response, no horn. Thought it might be a software glitch, so turned off car and restarted. NADA. Stopped at a starbucks and got coffee so vehicle power cycled for second time. NADA. Same problem.

So called dealer while on way to work on highway and made an appointment for following morning. That night when leaving work for home, suddenly functions returned and was normal again. Same normal functionality the next morning when leaving to take car to dealer. Have a q8 loaner. Dealer said e-tron technical team diagnosed and needs new steering wheel and steering wheel control module. Will be down for 3+ days awaiting parts receipt.

Anyone else experienced this issue?

Alan
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Old 07-11-2019, 11:31 AM
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I had the same issue a couple of days ago but when I restarted the car and selected Guest from the user options they all came right back. Maybe it has anything to do with the profiles being turned on but no profile selected? Have not had the issue since.
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Old 07-11-2019, 02:07 PM
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Originally Posted by Midnightblue View Post
I had the same issue a couple of days ago but when I restarted the car and selected Guest from the user options they all came right back. Maybe it has anything to do with the profiles being turned on but no profile selected? Have not had the issue since.
Thanks for the reply. I donít think itís profile related. I say that because the horn did not function either. A safety issue for sure. It seems to be an electrical or control module issue based on the data pulled from car during diagnosis. I would have your car checked out as you experienced the same failure (however short lived) as I. Not a good thing to have horn non operational at the time itís needed.
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