MyAudi Reservation Disappeared

Reply Subscribe

Thread Tools

Search this Thread

05-08-2019, 12:35 PM

#11

e-tronDriver

Club AutoUnion

Join Date: Dec 2002

Location: Boston Area

Posts: 791

Likes: 252

Received 59 Likes on 49 Posts

Quote:

Originally Posted by Photonix

I contacted the Audi e-tron support line just now. I learned that the myAudi problem appears to only affect people who have an additional Audi registered. Because I am not subscribed to any services I simply deleted my Q5 from the system. Logged out and back in twice and my e-tron reservation was restored. This may not be an option for other folks but I think it was a big clue for the support team and hopefully they will fix this soon.

Interesting. I have a Q7 registered, and my e-tron reservation is displaying properly.

Reply Like

05-08-2019, 01:22 PM

#12

Photonix

AudiWorld Member

Thread Starter

Join Date: Mar 2019

Location: Concord, MA USA

Posts: 75

Likes: 0

Received 6 Likes on 3 Posts

That makes at lease two reports of people with other registered Audis that can access their myAudi e-tron reservation. Looks like Audi's working theory on the problem is not correct. I am just thankful to finally have access to myReservation again after weeks of a black hole. Now I am back to checking everyday to see if I ever get out of production instead of checking everyday to see if my reservation ever came back. Not sure which is worse. In any case, those who still can't access their reservations have my sympathy. Hope Audi fixes this quickly.