JD Powers Survey about EV Apps
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JD Powers Survey about EV Apps
J.D. Power OEM EV App Benchmark Study | J.D. Power (jdpower.com)
According to the expert benchmarking that J.D. Power conducted, the top-performing EV apps are the FordPass, Tesla, MyHyundai, Kia Access and Genesis Intelligent Assistant.
Following are key findings of the 2022 study:
According to the expert benchmarking that J.D. Power conducted, the top-performing EV apps are the FordPass, Tesla, MyHyundai, Kia Access and Genesis Intelligent Assistant.
Following are key findings of the 2022 study:
- It’s all about charging: Nearly three-fourths (70%) of EV owners say that they use their app at least every other drive to monitor the charging process and view their available range. While owners predominately charge their vehicles at home, 85% say they still desire the ability to find charging stations in case they need one while being on the road.
- Feature desirability is high—and owners want more: Of the 20 most common app features, 15 features were cited as desirable by 70% of EV owners. Surprisingly, though, only eight features are widely available. There also are new advanced features—such as phone as a key—that more owners want added to an app but are only being offered by a few manufacturers.
- Dealer help needed: Similar to the introduction of Bluetooth in vehicles several years ago, an EV app’s features need to be explained to owners by dealership personnel. Nearly one-third (32%) of owners say they have never used their EV app because they don’t know how to do so.
- Owners don’t want to pay: The primary reason that owners stop using their EV app is that the free trial period expires. Owners are still stating that they are not willing to pay for a manufacturer’s EV app—especially for those brands that previously offered a free app but now want to charge for it.
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