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I’m new to the forum and I hope the bright minds here have any idea of what is happening to my Audi Q8.
Some weeks ago the virtual cockpit when blank (first picture) while driving with subzero temperature (but nothing crazy, -5 Celsius). While in this status, I held and pressed for long the leftmost button on the steering wheel and at certain point several warning signs appeared. When later the car was parked for 30 minutes and temperatures came back above zero, the cockpit came back working ,but with six warning signs turned on (second picture). The error message given is “Instrument cluster failure”.
Since then, I was driving twice in subzero temperatures and the cockpit returned to fully blank, to then return back with the famous six warnings once temperature was back above zero.
Checked with Audi in Italy and Germany, they all point to replace the cockpit, which comes at a pretty hefty costs. Reading online, it seems there is the possibility of upgrading the software first and see whether this helps. Via contacts, it seems my cockpit hardware is version 24 and software is version 53 and there should be a software version 60 available. Is there a way to tell precisely?
Did any of you experience something similar and would know whether there is any chance to fix the problem?
There is a TSB for this issue.
Audi warranty will cover the replacement.
Unfortunately when the problem arose the car warranty expired 3 months before. I was hoping for such material defect Audi will cover it themselves but apparently that is not the case.
Unfortunately when the problem arose the car warranty expired 3 months before. I was hoping for such material defect Audi will cover it themselves but apparently that is not the case.
Are the Audi TSBs accessible somewhere?
If there is a TSB it may be possible that Audi will replace this VC even if the warranty expired based on "good will".
You are right retom, I was indeed hoping for that too - but "good will" is not abundant over here...
Firstly find the TSB. Having this I would officially contact Audi HQ requesting for their good will. 3 months after the warranty is not a long time. In the worst case scenario they can participate at least partly in the cost of VC replacement. Just try, you have nothing to loose and a lot to gain.
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Virtual cockpit failure
