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2018 SQ5 “Entertainment System Currently Unavailable”

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Old 08-18-2018, 05:19 AM
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Default 2018 SQ5 “Entertainment System Currently Unavailable”

So in the middle of driving the other day my radio and screen shut off abruptly. The dashboard screen says “ Entertainment System Currently Unavailable” and the media display is black. There’s no radio sound but there’s other noises like with the parking assist (camera doesn’t display). I checked the fuses and they looked good.

Service cant get me in until September 5th. Any ideas??

Thanks!
Old 09-03-2018, 10:55 AM
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My 18 RS5 has done the same thing and required a full restart of the car. Definitely interested in hearing what you find out.
Old 09-11-2018, 12:33 PM
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They said that the power cord to the MMI system was pinched and that’s what caused everything to shut off. They had no explaination as to how that could happen. Took 2 days to fix it but seems to working normally now
Old 08-14-2019, 04:11 PM
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Thanks. I am having the same issue. Was yours under warranty? Mine is more than one year old. How much did they charge you?

Originally Posted by Boogsir


They said that the power cord to the MMI system was pinched and that’s what caused everything to shut off. They had no explaination as to how that could happen. Took 2 days to fix it but seems to working normally now
Old 08-14-2019, 05:53 PM
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Originally Posted by Sagar S
Thanks. I am having the same issue. Was yours under warranty? Mine is more than one year old. How much did they charge you?
Hi Sagar,

It was covered under warranty and they did not charge anything.

Good luck,
B.S
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