I-pod interface problem___HELP!
Thread Starter
New Member
Joined: Jan 2009
Posts: 7
Likes: 0
I-pod interface problem___HELP!
HI,
I have a 2008 A4 Cab that i love!
But, i'm quickly falling out of love with Audi NA
and their "Customer Advocate" Services.
My hubby bought me an ipod integrations kit from Audi for my birthday (car was not ordered with one)
But, it does not charge while in the car, as they said it would.
While the Customer advocates fumble around, I found out from Mac, that the new i-touch and the new nano have a 1.13 software upgrade that DOES NOT interface with this system Audi is selling.
Trying to get a resolution from Audi, but they are stalling.
Very disappointing.
Anybody know a number of someone at Audi NA that can actually make decisions?
Funny, dice electronics in Ca knew all about this change and already has an upgrade on the market.
Hard to believe Audi is so in the dark!
Thanks,
D.
I have a 2008 A4 Cab that i love!
But, i'm quickly falling out of love with Audi NA
and their "Customer Advocate" Services.
My hubby bought me an ipod integrations kit from Audi for my birthday (car was not ordered with one)
But, it does not charge while in the car, as they said it would.
While the Customer advocates fumble around, I found out from Mac, that the new i-touch and the new nano have a 1.13 software upgrade that DOES NOT interface with this system Audi is selling.
Trying to get a resolution from Audi, but they are stalling.
Very disappointing.
Anybody know a number of someone at Audi NA that can actually make decisions?
Funny, dice electronics in Ca knew all about this change and already has an upgrade on the market.
Hard to believe Audi is so in the dark!
Thanks,
D.
Club AutoUnion
Joined: Mar 2000
Posts: 31,629
Likes: 49
From: Fort Collins Colorado
Frankly Audi is in the car business - not the audio business (updated)
You should have bought a Honda
iPod interface can be quite tricky because Apple does not care about the companies that interface with it's products. It's all about Steve Jobs getting control and money. (Much like Bernie and F1)
On the other side of thing Most German cars are not the best at multimedia interfaces. Their Nav system lag the Japanese car mfrs in easy of use and new options.
Here is a site that is quite knowledgeable on the Audi Audio issues<ul><li><a href="http://audiforum.us/multimedia/">Old Navplus forum</a></li></ul>
iPod interface can be quite tricky because Apple does not care about the companies that interface with it's products. It's all about Steve Jobs getting control and money. (Much like Bernie and F1)
On the other side of thing Most German cars are not the best at multimedia interfaces. Their Nav system lag the Japanese car mfrs in easy of use and new options.
Here is a site that is quite knowledgeable on the Audi Audio issues<ul><li><a href="http://audiforum.us/multimedia/">Old Navplus forum</a></li></ul>
Thread Starter
New Member
Joined: Jan 2009
Posts: 7
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Re: Frankly Audi is in the car business - not the audio business (updated)
Thanks for the link.
In answer to your "frank " opinion-
Audi should not misrepresent products.
We inquired from the dealer, about the product and what it would do.
He verified to us from Audi NA this unit's functions.
We bought and had it installed based on this.
Now they plead ignorant.
(A) If they knew of the interface change, they should have had it noted on their PET, and not sold it to us upon finding out we had the new nano.
(B) If they did not know of the upgrade, then they should graciously admit it, and either resolve it so it works, or remove it and give us our money back so we can get a unit that does.
BTW, Mac was very forthright about the info.
Also, Dice Electronics told us they got a communique from Mac of the change to come so they could update their system.
In answer to your "frank " opinion-
Audi should not misrepresent products.
We inquired from the dealer, about the product and what it would do.
He verified to us from Audi NA this unit's functions.
We bought and had it installed based on this.
Now they plead ignorant.
(A) If they knew of the interface change, they should have had it noted on their PET, and not sold it to us upon finding out we had the new nano.
(B) If they did not know of the upgrade, then they should graciously admit it, and either resolve it so it works, or remove it and give us our money back so we can get a unit that does.
BTW, Mac was very forthright about the info.
Also, Dice Electronics told us they got a communique from Mac of the change to come so they could update their system.
Club AutoUnion
Joined: Mar 2000
Posts: 31,629
Likes: 49
From: Fort Collins Colorado
You should get your money back. My RS was suppose to have the iPod interface
when I got to the dealer it had the cd changer instead. I'm pleased I did not get the iPod. I use the memory cards and downloaded my songs from the iPod to them.
I would get the Dice adapters - there is a guy from there on this forum (scroll down) and you can email him to see what your options are as they are working on some newer interfaces.
I would get the Dice adapters - there is a guy from there on this forum (scroll down) and you can email him to see what your options are as they are working on some newer interfaces.
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AudiWorld Super User
Joined: Dec 2001
Posts: 22,571
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Remember that Audi NA is an "Importer" not a developer of cars....
the information they get isn't always up to date from Germany. Tech stuff has a 3-4yr development time frame so I'm sure that when the technology was developed it worked as they said, and then when the firmware of the iPods change they can't do anything about it because it would cost $$$ to redevelop the hardware. I've seen this with other OEM's not just VW/Audi. It's very common.
BTW, aftermarket companies can develop products faster with quicker turn around times with little development cost. That's why they can react faster.
What Reggie posted is 100% correct, Apple doesn't work well with other companies to help integrate their products.
BTW, aftermarket companies can develop products faster with quicker turn around times with little development cost. That's why they can react faster.
What Reggie posted is 100% correct, Apple doesn't work well with other companies to help integrate their products.
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AudiWorld Super User
Joined: Dec 2001
Posts: 22,571
Likes: 0
a lot of people don't understand that most of the Audi iPod interface stuff was developed before the
new Nano and iTouch/iPhone were even out in the market. It's almost impossible for them to keep up with the changing technology. I do agree though that someone at AoA should have known what the adapter was compatible with. Of course the customer advocates are only as good as the information they have.
AudiWorld Super User
Joined: Oct 2003
Posts: 18,424
Likes: 3
problem explained...
This is actually not an AoA issue because it was not installed with the car when it was built. They will try to help, but as another said, it works with other Ipods and its hard for everyone to keep up with technology.
Apparently your huspand was told it would work with your I-Pod...
This issue is with your dealer and if the dealer told you husband it would work and it doesn't then simply return the unit.
If the dealer argues, then, hopefully you paid via credit card. American Express is very good at this. Dispute the charge and provide the documentation as to why you are disputing it.
The buy a proper aftermarket device once the dispute is resolved.
Apparently your huspand was told it would work with your I-Pod...
This issue is with your dealer and if the dealer told you husband it would work and it doesn't then simply return the unit.
If the dealer argues, then, hopefully you paid via credit card. American Express is very good at this. Dispute the charge and provide the documentation as to why you are disputing it.
The buy a proper aftermarket device once the dispute is resolved.