Town vs. Riverside for Service

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Old Mar 22, 2009 | 05:57 PM
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Default Town vs. Riverside for Service

After being hit on my way out of the Riverside service facility:

https://www.audiworld.com/forums/sho....php?t=2744735

I would like to know what people's service experience has been with Town in Englewood. Thanks.
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Old Mar 23, 2009 | 06:34 AM
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I went to Jack Daniels and couldnt be happier..Just call and usually theyll set you up with an apt with a loaner.
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Old Mar 23, 2009 | 06:55 AM
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Where is the Audi dealership? I only know the Porsche dealership on Rt.4. If its on 4, then it's out of the way. I drive past both Town and Riverside on my way to work.
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Old Mar 23, 2009 | 07:02 AM
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Theres 1 in Fair Lawn off rt 208, right behind the Nabisco. Which is actually further up 4 west, then onto 208. Theres also one in Upper Saddle River on rt 17 south. Does it bother you to drive 10 min more to spare the hassle of merging onto a crazy road? I know Town has horrible pavement around their dealer, and its not too quiet over there either. The 208 location is off its own road, and the 17 one means you merge onto 17, but theres a shoulder. Ive never had a prob in my weak 340 hp S4, wonder what that extra 80 will do! haha.
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Old Mar 23, 2009 | 07:10 AM
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Originally Posted by RS4Dave
Where is the Audi dealership? I only know the Porsche dealership on Rt.4. If its on 4, then it's out of the way. I drive past both Town and Riverside on my way to work.
Fairlawn NJ off of 208 N...Service is fine their.
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Old Mar 23, 2009 | 10:36 AM
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I've been happy with Town's service so far (replaced a couple things under warranty). Talk to Ed Parker if you go there - very courteous and professional.
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Old Mar 23, 2009 | 08:13 PM
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Right now I'm good to go. When is the next scheduled maintenance after 15k?
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Old Mar 25, 2009 | 06:43 PM
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Call Town and ask for Paulo the service writer. He will take care of you. I had them do the 45k on my S4 last friday.

I called late Thursday and Paulo was able to squeeze me in and find me loaner.
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Old Mar 25, 2009 | 07:00 PM
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good to know, tx.
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Old Mar 30, 2009 | 07:11 AM
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I'd go to Jack Daniels and deal with Allan, since they're a mod friendly dealer.

I heard a rumor this weekend that Riverside Audi was going out of business or just closing down. Anyone know if that's true?
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