Unfortunately Canada doesn’t have Lemon Laws but there is an arbitration board . That’s our next step as Audi Canada has been dismal . It’s quite dissapointing as a supposed “prestige “ brand the way they have handled this . After owning BMW’s and Range Rover’s this was a huge mistake , we had problems with a BMW but they couldn’t do enough for us until the problem was remedied . Audi will not put anything in writing and are not even returning phone calls . Our problem , our $70 000 problem .

We have tried but unfortunately they kept apologising and told us to refer to the manual . Which is they will tow and “repair “ for the rest of our warranty (4 years) Our salesperson has tried to escalate our issue but to no avail .

Is this and intermittant issue...I mean, is it recurring on a daily, weekly or monthly basis? Just not clear from your posts whether these described issues are currently happening, or do they go away and then come back?

And as you probably are aware, be sure to keep a detailed log of each event, and each communication about each event. Try to force communication by email if you can. One method to achieve this is to write a confirming email to the person involved at some point in the dispute that recites past events or verbal statement made by that person that puts that person in a poor light. Recipients of such confirming emails are usually reluctant to let your rendition of the events go without a written response for fear that a non response will be a tacit admission on their part of the poor or improper treatment referred to in your confirming email. Be sure your email makes clear that further communications are to be by email, and cc anyone involved.

Not saying this will move the needle for you...nor that the response(s) will be one where the person concurs with the events, statements, etc recited in your email. But it does convey your intent to establish a record for use in future proceedings -if this escalates to a whole new level. And it is not uncommon for those responses to create inconsistencies that ultimately prove beneficial in any future dispute resolution process you end up in.

We have tried the social media pathway but am going to sound like Trump but it’s all fake news .
We posted negative things on Audi’s platform , they responded by asking us to private message them and then we responded we have contacted them . But were waiting on them to get back to us , then our negative comments dissapeared off the social media platform .