Rear pads & dealer b.s. update ... long
Thread Starter
AudiWorld Super User
Joined: Nov 2002
Posts: 18,394
Likes: 1
Rear pads & dealer b.s. update ... long
An update, my not so favorite in-state dealer did an inspection and replaced the rear brake pads, but the tech left the 3M anti-squeal paste label on the pad, and installed on car. Interesting.
The SAs at this dealer don't like it that I went out of town to another dealer--one was bold enough to make comments to that point.
I called my dealer's SM and asked about this 3M label. He was pretty amazed. I also said turned the rotors. He said usually there isn't much material to turn on Audis at that point. Parking brake wasn't holding on slight incline either--needing 8-10 clicks. He said it should be holding by 6. He was extremely helpful and said that he would schedule an appt. if I would like them to look at the car.
Called the SM at the dealer that did this work and expressed my dissatisfaction. He blamed it on a new tech from the "Audi Academy," and asked if I could bring it in. I did so, and they addressed the issues. The SM was very apologetic, and the story changed. Now, the tech that did the work does 500 brake jobs a year, but doesn't do many Audis, but it just slipped his mind.
He gave me a coupon for a free in-between oil change and assured me errors like this wasn't their MO. This is their MO from my experience from my old C4, that's why I went out of town.
Tip of the day. Don't put up lies and crap, and someone screwing with you.
The SAs at this dealer don't like it that I went out of town to another dealer--one was bold enough to make comments to that point.
I called my dealer's SM and asked about this 3M label. He was pretty amazed. I also said turned the rotors. He said usually there isn't much material to turn on Audis at that point. Parking brake wasn't holding on slight incline either--needing 8-10 clicks. He said it should be holding by 6. He was extremely helpful and said that he would schedule an appt. if I would like them to look at the car.
Called the SM at the dealer that did this work and expressed my dissatisfaction. He blamed it on a new tech from the "Audi Academy," and asked if I could bring it in. I did so, and they addressed the issues. The SM was very apologetic, and the story changed. Now, the tech that did the work does 500 brake jobs a year, but doesn't do many Audis, but it just slipped his mind.
He gave me a coupon for a free in-between oil change and assured me errors like this wasn't their MO. This is their MO from my experience from my old C4, that's why I went out of town.
Tip of the day. Don't put up lies and crap, and someone screwing with you.
AudiWorld Super User
Joined: Jul 2004
Posts: 23,478
Likes: 1
From: US
Feel same about stealers. They really make my better ;o) with that lying. Report my dealer to AoA...
<center><img src="http://pictureposter.audiworld.com/78449/reflection.jpg"></center><p>for bad service , lying and doing lousy job. Just quick ,quick we need more money $$$.
Thread Starter
AudiWorld Super User
Joined: Nov 2002
Posts: 18,394
Likes: 1
I'm sitting in this waiting area...
And I notice there are no awards or accolades for Audi service, for the dealership's work nor its advisors.
My usual dealership they are everywhere, and for every year, and every advisor.
For now on, I'm going to have a tire shop that does inspections do them (or maybe the VW/BMW dealer), and have them give me a list of what's wrong. If the car doesn't pass, I'll make an appt. with my dealer, rather than go through this crap again.
Takes extra time and money, but I'm not going to put up with someone's b.s.
My usual dealership they are everywhere, and for every year, and every advisor.
For now on, I'm going to have a tire shop that does inspections do them (or maybe the VW/BMW dealer), and have them give me a list of what's wrong. If the car doesn't pass, I'll make an appt. with my dealer, rather than go through this crap again.
Takes extra time and money, but I'm not going to put up with someone's b.s.
Thread
Thread Starter
Forum
Replies
Last Post
Parikh1234
RS4 (B7 Platform) Discussion
11
Sep 7, 2008 07:14 PM
schnellmb
A6 / S6 (C5 Platform) Discussion
16
Jan 5, 2006 07:59 AM
QGMika
A4 (B6 Platform) Discussion
4
Dec 19, 2004 09:14 PM
Gordan T.
A4 (B5 Platform) Discussion
2
Jan 23, 2002 08:53 AM
