Ok, I have a 2001 225TTR, it has the standard rattle in the door and the squeeky brakes. I call to make an appointment, and since it is new they take me the next day (good). I drop it off, at 5:00 PM I get the call "Sorry, we need to keep the car another day".(not so good) So I figure, fine they gave me an appointment next day because it was new, but that didn't mean the were going to fix it that day. Next day get the call "Car is ready". I go pick it up. There are tools in the car and the crumpled up paper mat.(bad) As I drive to the garage to return the tools, the brakes squeak just like they did when I brought them in.(worse) The had serviced the brakes, but only the fronts (they say). Didn't you test drive the car to see if your repair did the job. Their response was "they should have" ? At that point I decide to live with the squeak, and hope it goes away .
Three months later, it is time for my 5K service. I have to wait 2.5 weeks for an appontment. I bring it in and make the mistake of asking them if they can change the code so that the remote opens an closes the window. They yes we can. I get the call "cars ready". I pick it up, fill out a survey they give me with nothing but raves. I go to the car, it is clean, no tools (good). I go to open the top and ... nothing.(bad) I go back tell them about the top. The Sevice manager comes out where he proceeds to force the top open. He fiddles with the fuses (pulls four of them). Nothing. Tells me to leave the car till tomorrow. I say no! I have a life that did not include daily visits to the dealer. I tell him I'll wait for it. Suddenly someone becomes available to look at it. Meanwhile, I go back in and re-do my survey to convey my displeasure, and I call Audi Corporate (they are very nice) and file a complaint. Finally the service manager comes back. "When we recoded your car we disabled the top. So we put it back to factory settings." So how knowledgeable are they? Next time I'll bring in the codes, which I did not do this time because I figured if something went wrong, it would be my fault.

I feel better now after venting. Is it just me, or is this bad service?

 

Go to any Audiworld get togather and let someone with VAG-COM on their laptop change it for you. It will be a lot less painful.

 

You're right, about sh%TTy service, not too thorough

 

allroad when I asked! Who was your service writer? I alway make sure its Rich, he's been very good to me for years now. I know its not supposed to make a difference, but did you buy car there? If so get your sales person involved, they want repeat customers!! I usually get appointment with a week notice, or just stop by for anything easy (burnt out bulb etc...)

 

Gotta agree with you on Paul Miller......I have an aftermarket cd player in the dash which they say prevents them from tuning up my car!WTF! I think they are a terrible dealer with no interest in doing a little extra to keep the customers happy let alone do what they are supposed to do.

 

service varies from dealer to dealer, some ****ty some good. some good ones even give ****ty service from time to time. I understand getting upset when they junk things up, but I can't see getting upset when I asked them to do something they aren't required to do and it didn't work right. Sure they could have tested it, that's ****ty service. But blowing your top like that is just a lack of understanding on your part and isn't going to help the situation at all. in the future when you want them to modify your car you should print out the codes/instructions so they can get it right. As we've been told Audi doesn't even want the window/remote fuction used for "safety reasons". who knows what that means but it's the way it is. If you'd been more understanding maybe they would have fixed the coding so both worked as it should the first time.

 

almost bought my TT there last week, but I got a better deal from a smaller dealership closer to my house. Sounds like I made the right decision. Thanks.

 

I did not walk in and demand them to change my codes. To avoid exactly what happened, I asked first if they could do it. They said they could, which is why I let them. Had they said no, or they were not sure, then I probably would have said forget it. What pushed me over the edge, was this was not the first bad experience, and the way the service manager proceeded to force the top open. Maybe you are a better person than I am, but that is how i felt.

 

should've kept the tools... :-)