For those of you following my A3 headlight story....I think we have a resolution....
Thread Starter
AudiWorld Super User
Joined: Mar 2003
Posts: 9,173
Likes: 0
For those of you following my A3 headlight story....I think we have a resolution....
Well, if you didn't catch what the problem was, I linked it below.
I stopped into the dealership today on my way home from work and spoke with the General Manager. Prior to this I had spoken to the president of our local ACNA chapter, who happens to know the GM very well. They had a conversation and I was told to stop in.
I stop in, and the GM was more than apologetic. He said it should have never happened that way, and he just told me to say what I wanted and he would do it. So, I said, that I want what I paid for as per my order.
He went back to talk to the parts dept and when he came back he said that it would probably be a large hassle to get all the parts, the wiring, etc.....So, he proposed, that he would just order me a brand new, 2007 exactly the way I wanted it and when it comes in, just do an even swap. He also offered to give me free maintenance on the 2007 which would not normally be included (it stopped after the 2006's). Basically, I'll just be paying for the use of this car until the new one comes in.
So, in the end, I'm very happy to finally get what we paid for, and I want to thank Darren, the GM of Parktown Imports in St. Louis for making things right and also, Mike, the St. Louis ACNA president for helping as well!<ul><li><a href="https://forums.audiworld.com/a3/msgs/53429.phtml">Original story</a></li></ul>
I stopped into the dealership today on my way home from work and spoke with the General Manager. Prior to this I had spoken to the president of our local ACNA chapter, who happens to know the GM very well. They had a conversation and I was told to stop in.
I stop in, and the GM was more than apologetic. He said it should have never happened that way, and he just told me to say what I wanted and he would do it. So, I said, that I want what I paid for as per my order.
He went back to talk to the parts dept and when he came back he said that it would probably be a large hassle to get all the parts, the wiring, etc.....So, he proposed, that he would just order me a brand new, 2007 exactly the way I wanted it and when it comes in, just do an even swap. He also offered to give me free maintenance on the 2007 which would not normally be included (it stopped after the 2006's). Basically, I'll just be paying for the use of this car until the new one comes in.
So, in the end, I'm very happy to finally get what we paid for, and I want to thank Darren, the GM of Parktown Imports in St. Louis for making things right and also, Mike, the St. Louis ACNA president for helping as well!<ul><li><a href="https://forums.audiworld.com/a3/msgs/53429.phtml">Original story</a></li></ul>
Trending Topics
AudiWorld Stories
Bringing Audi to Life for Audi Fans
10 Strangest Audi Designs That Actually Made Production
Joe Kucinski
2027 Audi Q7 and SQ7: Audi Upgraded EVERYTHING!
Michael S. Palmer
Audi Unveils Absurdly Cool New Supercar: 10 Things You Need to Know!
Verdad Gallardo
The Highs & Lows of Every Audi C-Class Generation
Joe Kucinski
Top 10 Most Expensive Audis Ever Sold on Bring-A-Trailer
Brett Foote
10 Audi Features & Options We Miss the Most!
Joe Kucinski
Audi Recreates Crazy-Looking Speed Record Breaker From 1935
Verdad Gallardo
Coachbuilder Recreates the 1995 Audi TTS Concept
Verdad Gallardo
